Estrella Florez Silva
Spring Hope,NC
Summary
Driven and self-motivated individual with strong communication and analytical skills. works effectively in teams, as well as independently, in fast- paced environments. Consistently positive and friendly to assist business goals. Able to work with little to no oversight. Focused on consistently achieving company objectives to secure clients satisfaction and loyalty with maintaining relationships. Proven track record of promoting financial products and enhancing client satisfaction. Bilingual in Spanish, I excel in high-pressure environments, ensuring compliance and accuracy while fostering strong connections.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TELLER
State Employee Credit Union
10.2024 - Current
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
Personal Banker
State Employees Federal Credit Union
07.2020 - 11.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Expanded client base by promoting new financial products.
- Cross-sold bank products and services to meet customer needs and provide options.
- Followed up with customers to gather feedback and provide additional assistance.
- Greeted customers and delivered information about new account processes.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Personal Banker
Wells Fargo
02.2019 - 07.2020
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Expanded client base by promoting new financial products.
- Cross-sold bank products and services to meet customer needs and provide options.
- Followed up with customers to gather feedback and provide additional assistance.
Teller
WELLS FARGO
02.2018 - 02.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Maintained friendly and professional customer interactions.
Cashier
Chipotle
04.2016 - 02.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
HOLTON HIGH SCHOOL
Durham, NC01-2018
Skills
- Account updating
- Banking law compliance
- Drawer balancing
- Bilingual in SPANISH
- Stress tolerance
- Financial services
- Banking
- Cash handling
- Hospitality and accommodation
- Account management
- Math aptitude
- Customer relationship building
- Team player
- Organize
- Responsible
- Strong work ethic
Certification
- CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
TELLER
State Employee Credit Union
10.2024 - Current
Personal Banker
State Employees Federal Credit Union
07.2020 - 11.2022
Personal Banker
Wells Fargo
02.2019 - 07.2020
Teller
WELLS FARGO
02.2018 - 02.2019
Cashier
Chipotle
04.2016 - 02.2018
High School Diploma -
HOLTON HIGH SCHOOL
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