Esther Long
Gastonia
Summary
Dedicated accounting and customer service professional with 20 years of experience in managing financial records and reconciling accounts. Demonstrates excellent interpersonal communication and attention to detail while ensuring operational efficiency and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Accounting Specialist
Mecklenburg County Government
08.2024 - Current
- Prepared, reviewed, and submitted reports, logs, remote deposits, reconciliations, and communications to internal departments and financial institutions, ensuring accurate financial documentation.
- Monitor and analyze a variety of financial records and data sources.
- Accepted payments from multiple HHS service areas, facilitating financial operations for Department of Social Services, Child Support Enforcement, and Program Integrity.
- Managed and prepared deposits for vendor pick-up, streamlining cash flow processes.
- Ensured proper record-keeping in my designated area to support operational efficiency.
- Proficient in systems and hardware related to CRC Queuing Systems and other specific Department systems.
Assistant Customer Service Manager
Harris Teeter LLC
Gastonia
08.2022 - Current
- Processed cash and credit transactions for customer purchases to enhance transaction accuracy and customer satisfaction.
- Assisted customer service manager with front-end operations to ensure seamless daily functions.
- Reconciled tills in accounting and cash office for accurate daily financial reporting.
- Maintaining, analyzing and documenting files for accounting.
- Order supplies for company use.
Front End Manager
Giant Food Inc
Columbia
08.1996 - 07.2022
- Created weekly schedules for front end associates to align staffing levels with customer demand.
- Oversaw daily operations of customer service department to ensure optimal service delivery.
- Managed cash processing for daily operations and reconciling tills for daily use.
- Reconcile daily accounting records for retail sales according to company policy.
Education
Associate's - Arts of Science
Technical College of The Lowcountry
Beaufort, SC01-2015
Diploma -
Wilde Lake High School
Columbia, Md05-1984
Skills
- Financial analysis
- Financial reporting
- Account reconciliation
- Accounts payable
- Expense management
- Report preparation
- Customer relationship management
- Customer relationship management
- Attention to detail
- Time management
- Effective communication
- Time management
Timeline
Accounting Specialist
Mecklenburg County Government
08.2024 - Current
Assistant Customer Service Manager
Harris Teeter LLC
08.2022 - Current
Front End Manager
Giant Food Inc
08.1996 - 07.2022
Associate's - Arts of Science
Technical College of The Lowcountry
Diploma -
Wilde Lake High School