Esther Hall
Trinity
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
19
19
years of professional experience
1994
1994
years of post-secondary education
Work History
Administrative Assistant
High point kidney center
High Point
10.2019 - Current
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Coordinated communications between medical staff and patients to ensure clarity.
- Maintained accurate patient records using electronic health record systems.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
Patient Care Technician
High point kidney center
High Point
05.2007 - 10.2019
- Monitored vital signs and reported changes to nursing staff.
- Prepared and maintained dialysis equipment for patient treatments.
- Documented patient information accurately in electronic health records.
- Provided emotional support to patients and families during treatments.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Responded quickly in emergency situations by providing appropriate first aid measures.
Education
Guilford Technical Community College
Jamestown, North Carolina, NCSkills
- Electronic health records
- Organizational skills
- Time management
- Problem solving
- Confidentiality compliance
- Customer service
Timeline
Administrative Assistant
High point kidney center
10.2019 - Current
Patient Care Technician
High point kidney center
05.2007 - 10.2019
Guilford Technical Community College