Esther Hall
Trinity
Summary
Dynamic administrative professional with extensive experience at High Point Kidney Center, excelling in customer service and data management. Proven ability to enhance operational efficiency through effective scheduling and workflow optimization. Strong problem solver dedicated to fostering relationships and ensuring confidentiality while supporting patient care and team collaboration.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
High Point Kidney Center
High Point, NC
10.2019 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining electronic health records, ensuring accuracy and confidentiality.
- Coordinated communication between healthcare providers and patients to streamline information flow.
- Developed and organized filing systems for improved document retrieval and management.
- Implemented tracking systems for inventory management of office supplies, reducing costs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Patient Care Technician - CCHT
HighPoint Kidney Center
High Point, NC
05.2007 - 10.2019
- Assisted with patient assessments and monitored vital signs to ensure ongoing health stability.
- Prepared and maintained treatment areas, ensuring cleanliness and adherence to safety protocols.
- Supported patients during dialysis treatments, providing comfort and addressing concerns effectively.
- Collaborated with nursing staff to implement individualized care plans tailored to patient needs.
- Documented patient progress and reported changes in condition to healthcare team promptly.
- Educated patients on treatment procedures, promoting understanding and adherence to schedules.
- Trained new technicians on operational procedures, enhancing team efficiency and performance standards.
- Led initiatives to streamline workflow processes, improving patient throughput and satisfaction rates.
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Administered intravenous therapy under supervision of registered nurses, adhering strictly to protocol for optimal results without complications.
- Assisted nursing staff with daily tasks, facilitating efficient patient care and reducing workload for nurses.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Education
High School Diploma - High School Diploma
Guilford Technical Community College
Jamestown, North Carolina, NC08.1993
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Database entry
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Data organization
- Records management
- Calendar management
- Filing and data archiving
- Relationship building
- Mail handling
- Spreadsheets
- Multi-line phone systems
- Multi-line phone proficiency
- Confidential document control
- Schedule management
- Workflow optimization
- Team bonding
- Mail distribution
Timeline
Administrative Assistant
High Point Kidney Center
10.2019 - Current
Patient Care Technician - CCHT
HighPoint Kidney Center
05.2007 - 10.2019
High School Diploma - High School Diploma
Guilford Technical Community College