Estephanie Tate
Dobson
Summary
Dynamic IT specialist with a proven track record in data management and operational support. Strong analytical and problem-solving capabilities drive a commitment to enhancing team collaboration and improving overall process efficiency. Equipped with extensive experience in field operations, technical diagnostics, and equipment maintenance, consistently delivering results in fast-paced environments. Reliable and adaptable professional, skilled at navigating changing conditions to resolve complex issues and maintain optimal equipment performance, fostering client satisfaction through effective communication.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
1
1
Language
12
12
years of professional experience
Work History
Field Technician
ManpowerGroup
Elkin, NC
06.2026 - Current
- Diagnosed technical issues efficiently, reducing downtime and enhancing service delivery.
- Conducted routine inspections and maintenance on field equipment to ensure optimal performance.
- Collaborated with other field technicians to resolve complex technical issues.
- Trained junior technicians on operational protocols and safety standards to improve team effectiveness.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
HR Clerk
Walmart Distribution Center
08.2024 - Current
- Maintained and updated employee records in HR database, ensuring compliance and accessibility for audits and management.
- Coordinated interviews and organized candidate materials to streamline recruitment process.
- Processed payroll and benefits administration, ensuring timely and accurate employee compensation.
- Completed onboarding and offboarding process for new and departing employees
- Collected and organized employee files for accurate record-keeping and easy retrieval.
- Performed data entry and filing of all HR-related documents
- Provided translation services for Spanish-speaking associates to support various HR functions.
- Enhanced proficiency in Microsoft Excel and Word through targeted learning initiatives.
Systems Operator/IT specialist
Walmart Distribution Center
07.2020 - 08.2024
- Supported systems department for S1 and S4, enhancing operational efficiency through initiative and self-sufficiency
- Install, maintain, and configure hardware and software systems according to Walmart policies
- Troubleshot equipment including handhelds, printers, laptops, and desktops, enhancing facility operational efficiency
- Troubleshoot and repair any network components
- Perform routine maintenance and inspections of servers, TC cabinets, as well as assistance in mapping them to remain SCR compliant
- Did validations during our routine software upgrades and ensured they achieved optimum performance level
- Worked to maintain SCR compliance, in 2022 we scored 97%, and 2023, we scored 100%
- Created flow charts to train future systems associates, reducing ticket volume and streamlining training processes
- Salvaged equipment by repurposing parts from damaged units, achieving budget savings and promoting resource efficiency
- Monitored expenses to ensure adherence to budgetary limits
- Supported several departments to resolve ticket issues
Entry level-Mechanical Engineer
Hargrove and Associates
04.2014 - 07.2014
- Designed mechanical equipment using AutoCAD, SolidWorks, and engineering drawings, ensuring compliance with best practices
- Fabricated tooling and mechanical test fixtures that met project requirements and supported testing protocols
- Collaborated with team members to enhance project outcomes through effective communication and problem-solving
Education
Bachelor of Science - Nursing
University of North Georgia
Dahlonega, GA05-2021
Bachelor of Science - Mechanical Engineering
Georgia Southern University
Statesboro, GA05-2014
Skills
- Systems operation
- On-site troubleshooting
- Network troubleshooting
- System diagnostics
- System installation
- Application troubleshooting
- Equipment repair
- Data management
- Inventory control
- HR metrics analysis
- Analytical thinking
- Problem resolution
- Time management
- Customer communication
- System setup
Languages
Spanish
Native or Bilingual
Timeline
Field Technician
ManpowerGroup
06.2026 - Current
HR Clerk
Walmart Distribution Center
08.2024 - Current
Systems Operator/IT specialist
Walmart Distribution Center
07.2020 - 08.2024
Entry level-Mechanical Engineer
Hargrove and Associates
04.2014 - 07.2014
Bachelor of Science - Mechanical Engineering
Georgia Southern University
Bachelor of Science - Nursing
University of North Georgia