Estefani Martinez- Campos
Kannapolis
Summary
Proven leader and efficient tax preparer at Jackson Hewitt, adept in income tax preparation and delivering exceptional BILINGUAL customer service. Streamlined application processes at Cabarrus County Department of Human Services, enhancing efficiency. Skilled in organization and communication, with a strong work ethic, I excel in high-pressure environments, significantly increasing client satisfaction.
Overview
6
6
years of professional experience
Work History
Tax Preparer
Jackson Hewitt
12.2023 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
- Identified potential audit red flags to minimize risk of IRS audits.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Server/Front of House Manager
Cielito Lindo Mexican Restaurant
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Income Maintenance Caseworker 1
Cabarrus County Department of Human Services
01.2021 - 08.2022
- Determined if applicants met eligibility for public assistance programs.
- Streamlined application processes by implementing efficient filing and tracking systems for income maintenance cases.
- Optimized resource allocation within the department through careful monitoring of budgetary constraints and advocating for clients'' needs.
- Improved efficiency by developing standardized documentation templates for case records and correspondence.
- Conducted thorough interviews with clients to assess their needs and determine appropriate services or referrals.
- Gathered information via telephone, mail, or in person from clients applying for assistance.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
Head Hostess
Mi Pueblo Mexican Grill
10.2018 - 01.2020
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
Education
High School Diploma -
A.L. Brown High School
Kannapolis, NC06-2019
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Customer service
- HIPAA compliance
- Verbal and written communication
- Strong work ethic
- Cash handling
- Time management
- Decision-making
- Team leadership
- Bilingual
Accomplishments
- Achieved perfect score completing tax preparation course at Jackson Hewitt.
Languages
Spanish
Native or Bilingual
Timeline
Tax Preparer
Jackson Hewitt
12.2023 - Current
Server/Front of House Manager
Cielito Lindo Mexican Restaurant
01.2022 - Current
Income Maintenance Caseworker 1
Cabarrus County Department of Human Services
01.2021 - 08.2022
Head Hostess
Mi Pueblo Mexican Grill
10.2018 - 01.2020
High School Diploma -
A.L. Brown High School
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