Esteban Henao
Charlotte
Summary
Proven sales and customer service expert with a track record of enhancing customer satisfaction and loyalty. Fluent in two languages and adept in teamwork, I've significantly improved client base through persuasive communication and problem-solving skills. Excelled in fast-paced environments, demonstrating exceptional time management and collaboration abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
The Black Tux
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
Insurance Sales Agent
Direct Auto & Life Insurance
01.2024 - 08.2024
- Addressed client inquiries regarding policy coverage and claims to enhance understanding and trust.
- Collaborated with team members to share best practices and improve sales strategies.
- Provided personalized service for enhanced customer satisfaction and loyalty.
- Utilized persuasive communication skills for closing sales and expanding client base.
Retail Sales Associate
Hollister
10.2023 - 12.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Restaurant Waiter
Foothills Brewing
08.2023 - 10.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Waiter
La Capital MX
05.2022 - 07.2023
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Cultivated warm relationships with regular customers.
Education
BBA - Accounting And Finance
University of North Carolina At Charlotte
Charlotte, NC05-2027
High School Diploma -
Legion Collegiate Academy
Rock Hill, SC05-2022
Skills
- Bilingual fluency
- Field sales
- Customer service
- Time management
- Problem-solving skills
- Teamwork and collaboration
- Business finance management
Certification
Property and Casualty Insurance License in North Carolina.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
The Black Tux
08.2024 - Current
Insurance Sales Agent
Direct Auto & Life Insurance
01.2024 - 08.2024
Retail Sales Associate
Hollister
10.2023 - 12.2023
Restaurant Waiter
Foothills Brewing
08.2023 - 10.2023
Restaurant Waiter
La Capital MX
05.2022 - 07.2023
Property and Casualty Insurance License in North Carolina.
BBA - Accounting And Finance
University of North Carolina At Charlotte
High School Diploma -
Legion Collegiate Academy
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