ESSENCE SINGFIELD
Wilson
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.
Overview
10
10
years of professional experience
Work History
Group Benefits/Data Entry Specialist
Guardian Life Insurance
02.2025 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Completed data entry tasks with accuracy and efficiency.
Remote Residential Complex Agent
Duke Energy - Florida LLC
09.2023 - 09.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assist customers with information on their utility bills/accounts.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
Remote Outreach Agent
RemX Specialty Staffing
01.2023 - 06.2023
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Completed research to thoroughly understand client requirements.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
Remote Unemployment Claims Specialist
VDart Inc, Accenture
11.2021 - 11.2022
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Kept up-to-date with labor market information and professional developments by visiting training providers, professional bodies and employers.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Part Time Cashier
Food Lion
04.2015 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School -
James B. Hunt High School
Wilson, NC06.2014
Skills
- Calm and Professional Under Pressure
- Time management
- Leadership/ Management skills
- Problem Solving and Resolution
- Call Control
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Training and Development
- Outstanding Communication Skills
- Customer relationship management
- Customer Data Confidentiality
- Ability to multitask, working within tight deadlines & prioritize conflicting demands while working efficiently
- Customer service and care
Timeline
Group Benefits/Data Entry Specialist
Guardian Life Insurance
02.2025 - Current
Remote Residential Complex Agent
Duke Energy - Florida LLC
09.2023 - 09.2024
Remote Outreach Agent
RemX Specialty Staffing
01.2023 - 06.2023
Remote Unemployment Claims Specialist
VDart Inc, Accenture
11.2021 - 11.2022
Part Time Cashier
Food Lion
04.2015 - 05.2022
High School -
James B. Hunt High School
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