Esenze Gee
Durham
Summary
Experienced customer service professional with 13+ years of expertise in client relations, conflict resolution, and problem-solving. Skilled in remote work environments with over 2 years of work-from-home experience supporting well-known brands. Adept at managing schedules, handling sensitive customer inquiries, and collaborating virtually to deliver exceptional customer experiences.
Overview
12
12
years of professional experience
Work History
Chief Human Resources Officer (CHRO)
Life Based Conceptions
Durham
09.2024 - Current
- Lead strategic HR initiatives, including talent acquisition, employee engagement, and organizational development
- Develop and implement HR policies and compliance programs to support business goals
- Partner with executive leadership to drive workforce planning and succession strategies
- Manage sensitive employee relations matters with confidentiality and professionalism
- Utilize HR analytics to guide decision-making and improve overall team performance and retention
Warehouse Associate
Amazon
Durham
09.2023 - Current
- Scanned and organized customer orders with speed and accuracy
- Ensured all products met quality standards before shipping
- Maintained a fast-paced workflow, meeting productivity goals
Owner / Hair Stylist
Exquisite Styles
Durham
01.2014 - Current
- Managed business operations, including scheduling, sales, and inventory
- Delivered personalized customer service and resolved client concerns
- Improved customer loyalty through feedback-driven service updates
- Oversaw business finances and record keeping
Customer Service Representative (Remote)
CVS Health
Work From Home
08.2016 - 10.2017
- Provided virtual support to members regarding pharmacy benefit plans
- Resolved prescription coverage and mail-order service issues
- Simplified healthcare processes through clear communication and problem-solving
Receptionist / Dental Assistant
Brier Creek Dental Studio
Raleigh
04.2013 - 01.2014
- Managed patient scheduling, billing, and records while ensuring HIPAA compliance
- Assisted dentists with procedures and patient care preparation
Education
Dental Assistant Certificate - HIPAA Training, CPR, Dental Terminology & Anatomy
NC Dental U
License of Cosmetology -
Diploma - General Studies
Hillside High School
Skills
- Remote Communication & Collaboration (Zoom, Teams, Slack)
- Customer Support & Client Relations
- Conflict Resolution & Problem-Solving
- Data Entry & Record Management
- Time Management & Multi-Tasking
- Sales & Upselling Techniques
- Microsoft Office Suite & Google Workspace
- HR Strategy & Workforce Planning
- Employee Relations & Compliance
Websites
Timeline
Chief Human Resources Officer (CHRO)
Life Based Conceptions
09.2024 - Current
Warehouse Associate
Amazon
09.2023 - Current
Customer Service Representative (Remote)
CVS Health
08.2016 - 10.2017
Owner / Hair Stylist
Exquisite Styles
01.2014 - Current
Receptionist / Dental Assistant
Brier Creek Dental Studio
04.2013 - 01.2014
Dental Assistant Certificate - HIPAA Training, CPR, Dental Terminology & Anatomy
NC Dental U
License of Cosmetology -
Diploma - General Studies
Hillside High School
Similar Profiles
Cristej SajuCristej Saju
Drug Safety Associate at IQVIA (US Based leading global provider of clinical research services to life sciences industry)Drug Safety Associate at IQVIA (US Based leading global provider of clinical research services to life sciences industry)
Marci BriseboisMarci Brisebois
Marketing Associate at Goals Based Financial - Canada Life AssuranceMarketing Associate at Goals Based Financial - Canada Life Assurance
Pratik NavadiaPratik Navadia
Sales Manager at PAN India, Prime Health Ltd, NuRx Life science Pvt Ltd. Canada BasedSales Manager at PAN India, Prime Health Ltd, NuRx Life science Pvt Ltd. Canada Based
Joe MosleyJoe Mosley
Sales Development Representative at Simply CloseSales Development Representative at Simply Close
REGINALD SHARPEREGINALD SHARPE
Lieutenant, Sergeant, PSO, SOPS and Dispatch at SSA/RTP (BCSI, Frontline Security, EXCEL Security, AmeriGuard Security and HANA Security Group)Lieutenant, Sergeant, PSO, SOPS and Dispatch at SSA/RTP (BCSI, Frontline Security, EXCEL Security, AmeriGuard Security and HANA Security Group)