Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erykah Catlin

Wake Forest

Summary

Dynamic Administrative Specialist with a proven track record at the Office of the Chief Medical Examiner NC. Skilled in office record management and customer relations, I excel in creating efficient onboarding programs and maintaining personnel files. My proactive approach and strong communication skills enhance team collaboration and support organizational success. Seeking the opportunity to grow as a professional and apply my administrative skills which include the ability to: compile, assimilate & organize both printed and electronic information; apply knowledge of data collection, storage, organization, manipulation and/or analysis of data; utilize office equipment & other relevant technology (software and systems) to meet organizational needs; identify & understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing appropriate solutions; present ideas clearly & effectively in written form, adjusting language/terminology to meet audience needs.

Overview

6
6
years of professional experience

Work History

Administrative Specialist

Office of the Chief Medical Examiner NC
07.2023 - Current
  • Agency incoming facsmile processing
  • Maintaining & tracking staff personnel files (Electronic & Hard Copies)
  • Daily mail distribution & pickup.
  • Medical Board Licenser review and update semi-annually.
  • Create 1st Day Impressions Gift Bags, Employee guide, and tour of facility (for the New Employee Onboarding program).
  • Submit Temporary Solutions Separation forms and Intranet Updates.
  • Conduct Candidate Reference Checks & Interview Scheduling (emailing completed Reference Checks to my Supervisor.
  • Choose to develop appropriate solutions, and present ideas clearly and effectively in written form, adjusting language or terminology to meet the needs of the audience while using correct grammar, organization, & structure.
  • Completed forms, reports, logs, and records to quickly handle all documentation for Temporary Solutions.

Administrator

Raleigh Rescue Mission
03.2023 - 11.2023
  • Maintained limited personnel records and updated internal databases to support document management.
  • Welcoming clients & conducting tours including creating welcome packets for new clients.
  • Filled out client application forms with clients prior to their on-boarding interview.
  • Maintained the cleanliness of our shared working space daily
  • Received inbound calls & redirected as needed.

Customer Service Representative

TruGreen
02.2021 - 12.2022
  • Responded to customer requests for grass services, and general company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated & processed customer's billing, payment information for services received.
  • Often navigated multiple systems to assist customers as needed.
  • De-escalated and found creative solutions to satisfy customers

Childcare Assistant Teacher

LaPetite Academy
09.2019 - 01.2021
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support & assistance.
  • Documented daily attendance, enrollments and withdraws in online daycare system.
  • Served as backup for main teacher.

Chipotle

Team Member
11.2018 - 02.2020
  • Restocked back rooms and front of house as needed.
  • Maintained a clean environment for staff and customer comfortability.
  • Set up To Go orders.
  • Daily customer communication and ensuring satisfaction.
  • Use of POS system/Cash handling.

Education

High School Diploma -

Apex Friendship High School
Apex, NC
08-2019

Skills

  • Payroll and benefits administration
  • Calendar maintenance and docketing
  • Video conference preparation
  • Meeting planning
  • Office record management
  • Proficient in Microsoft (Word, Excel, Forms, Powerpoint, Teams)
  • Customer relations
  • Scheduling

Timeline

Administrative Specialist

Office of the Chief Medical Examiner NC
07.2023 - Current

Administrator

Raleigh Rescue Mission
03.2023 - 11.2023

Customer Service Representative

TruGreen
02.2021 - 12.2022

Childcare Assistant Teacher

LaPetite Academy
09.2019 - 01.2021

Chipotle

Team Member
11.2018 - 02.2020

High School Diploma -

Apex Friendship High School
Erykah Catlin