Erykah Catlin
Wake Forest
Summary
Dynamic Administrative Specialist with a proven track record at the Office of the Chief Medical Examiner NC. Skilled in office record management and customer relations, I excel in creating efficient onboarding programs and maintaining personnel files. My proactive approach and strong communication skills enhance team collaboration and support organizational success. Seeking the opportunity to grow as a professional and apply my administrative skills which include the ability to: compile, assimilate & organize both printed and electronic information; apply knowledge of data collection, storage, organization, manipulation and/or analysis of data; utilize office equipment & other relevant technology (software and systems) to meet organizational needs; identify & understand issues, problems, and opportunities; use effective approaches for choosing a course of action or developing appropriate solutions; present ideas clearly & effectively in written form, adjusting language/terminology to meet audience needs.
Overview
6
6
years of professional experience
Work History
Administrative Specialist
Office of the Chief Medical Examiner NC
07.2023 - Current
- Agency incoming facsmile processing
- Maintaining & tracking staff personnel files (Electronic & Hard Copies)
- Daily mail distribution & pickup.
- Medical Board Licenser review and update semi-annually.
- Create 1st Day Impressions Gift Bags, Employee guide, and tour of facility (for the New Employee Onboarding program).
- Submit Temporary Solutions Separation forms and Intranet Updates.
- Conduct Candidate Reference Checks & Interview Scheduling (emailing completed Reference Checks to my Supervisor.
- Choose to develop appropriate solutions, and present ideas clearly and effectively in written form, adjusting language or terminology to meet the needs of the audience while using correct grammar, organization, & structure.
- Completed forms, reports, logs, and records to quickly handle all documentation for Temporary Solutions.
Administrator
Raleigh Rescue Mission
03.2023 - 11.2023
- Maintained limited personnel records and updated internal databases to support document management.
- Welcoming clients & conducting tours including creating welcome packets for new clients.
- Filled out client application forms with clients prior to their on-boarding interview.
- Maintained the cleanliness of our shared working space daily
- Received inbound calls & redirected as needed.
Customer Service Representative
TruGreen
02.2021 - 12.2022
- Responded to customer requests for grass services, and general company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated & processed customer's billing, payment information for services received.
- Often navigated multiple systems to assist customers as needed.
- De-escalated and found creative solutions to satisfy customers
Childcare Assistant Teacher
LaPetite Academy
09.2019 - 01.2021
- Engaged with children on individual basis to build positive relationships and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support & assistance.
- Documented daily attendance, enrollments and withdraws in online daycare system.
- Served as backup for main teacher.
Chipotle
Team Member
11.2018 - 02.2020
- Restocked back rooms and front of house as needed.
- Maintained a clean environment for staff and customer comfortability.
- Set up To Go orders.
- Daily customer communication and ensuring satisfaction.
- Use of POS system/Cash handling.
Education
High School Diploma -
Apex Friendship High School
Apex, NC08-2019
Skills
- Payroll and benefits administration
- Calendar maintenance and docketing
- Video conference preparation
- Meeting planning
- Office record management
- Proficient in Microsoft (Word, Excel, Forms, Powerpoint, Teams)
- Customer relations
- Scheduling
Timeline
Administrative Specialist
Office of the Chief Medical Examiner NC
07.2023 - Current
Administrator
Raleigh Rescue Mission
03.2023 - 11.2023
Customer Service Representative
TruGreen
02.2021 - 12.2022
Childcare Assistant Teacher
LaPetite Academy
09.2019 - 01.2021
Chipotle
Team Member
11.2018 - 02.2020
High School Diploma -
Apex Friendship High School
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