Ernesto Sanchoyerto

• Responded to customer inquiries via phone, CRM, email, and chat.
• Kept clients updated on issue progress and made timely follow-up communications.
• Resolved client questions and problems related to system configuration, setup, and bugs/enhancements via phone and internet.
• Provided technical support through a ticketing system and email, addressing complex questions about program functions.
• Consistently exceeded company goals on a weekly basis, contributing to team success.
• Collaborated with various departments to address and resolve operational challenges.
• Managed increased workloads effectively, demonstrating the ability to perform well under pressure.
• Conducted training sessions for new recruits, ensuring smooth onboarding and skill development.
• Authored detailed knowledge articles to troubleshoot and resolve technical issues.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.

• Responded to product inquiries via telephone, chat and emails.

• Documented customer information and recurring technical issues to support product quality programs and product development.

• Responsible for appropriate referral to other departments and quality assurance areas.

• Involved in any additional follow-up, testing, and troubleshooting.

• Assisted in assemble/setup of pre-built computers, OS, and programs on a timely schedule.

• Updated and Installed printers with TCP/IP Protocol on new and old desktops.

• Maintained information on Sharepoint, while updating regularly throughout installs.

• Kept clients informed of progress of issues, made follow-up calls, and communicated in a timely manner.

• Efficient time management to meet project deadlines and milestones.

• Proven track record of delivering projects on time and within scope.

• Focused on achieving measurable results and exceeding project objectives.

• Developed comprehensive project plans outlining tasks, timelines, and resource requirements for warehouse optimization initiatives.

• Successfully executed warehouse relocation project, ensuring minimal disruption to operations and timely resumption of activities.

• Implemented process improvements, resulting in an increase in warehouse efficiency and a reduction in order processing time.

• Ability to adapt to changing project requirements and priorities.