Ernest Womack, Jr
Durham
Summary
Branch Manager with extensive leadership experience in the banking industry. Directed operations and developed high-performing teams while enhancing member relationships and driving business growth. Achieved operational excellence through consumer lending, compliance, and community engagement initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
RTP Credit Union
03.2025 - 02.2026
- Directed the daily operations of a full-service credit union branch while maintaining a high standard of member service and operational efficiency.
- Supervised and developed branch employees, driving achievement of individual and branch goals.
- Originated and processed consumer loans from application through closing while ensuring compliance with lending guidelines.
- Conducted branch operational reviews and compliance assessments to maintain adherence to regulatory and organizational standards.
- Cultivated relationships with local businesses and community organizations, enhancing membership growth and expanding service opportunities.
- Managed employee scheduling, payroll approvals, performance evaluations, and professional development.
- Monitored performance metrics and implemented strategies to enhance service quality and member satisfaction.
- Resolved complex member concerns while fostering long-term relationships built on trust and exceptional service.
Assistant Branch Manager
Self-Help Credit Union
07.2021 - 03.2025
- Managed daily branch operations, ensuring outstanding member service and operational efficiency.
- Supervised teller and member service teams, driving branch sales and meeting operational objectives.
- Originated consumer loans, opened new accounts, and recommended financial products based on member needs.
- Trained and coached employees on operational procedures, enhancing service standards and ensuring compliance.
- Assisted with performance evaluations, scheduling, and branch reporting.
- Resolved escalated member concerns efficiently while maintaining positive relationships.
- Ensured compliance with internal policies, procedures, and federal banking regulations.
Member Service Specialist
Duke University Federal Credit Union
07.2017 - 07.2021
- Facilitated opening deposit accounts and processing consumer loan applications to enhance member access to banking services.
- Performed teller transactions with accuracy while maintaining cash balancing standards.
- Guided members on financial products and services, promoting informed decision-making for improved financial well-being.
- Built strong member relationships through exceptional customer service and personalized financial solutions.
- Ensured compliance with banking regulations and internal operational procedures, safeguarding member trust and operational integrity.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
Skills
- Branch Operations Management
- Consumer & Personal Lending
- Operational Compliance
- Cash Management
- Sales & Referral Growth
- Financial Analysis
- Business Development
- Financial Coaching
- Team Leadership & Development
- Performance Management
- Customer Engagement
- Conflict Resolution
- Community Outreach
- Microsoft Office Suite
Certification
North Carolina Notary Public
Timeline
Branch Manager
RTP Credit Union
03.2025 - 02.2026
Assistant Branch Manager
Self-Help Credit Union
07.2021 - 03.2025
Member Service Specialist
Duke University Federal Credit Union
07.2017 - 07.2021
Bachelor of Science - Criminal Justice
North Carolina Central University