Erin Cannon
Holly Springs,NC
Summary
Dedicated server and trainer recognized for exceptional customer service and the ability to resolve issues swiftly. Experienced in developing strong client relationships and enhancing team efficiency to drive superior guest satisfaction.
Overview
18
18
years of professional experience
Work History
Server/Bartender Trainer
Lucky 32 Southern Kitchen
Cary, NC
03.2023 - Current
- Trained new servers on menu items, restaurant policies, and customer service standards.
- Managed multiple tables efficiently, prioritizing tasks to meet guest needs promptly.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty through effective communication.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Loan Officer
Movement Mortgage/New Rez Mortgages
Raleigh, NC
12.2012 - 03.2023
- Evaluated client financial information to determine loan eligibility and risk assessments.
- Developed customized mortgage solutions to meet diverse client needs and preferences.
- Managed loan documentation and ensured compliance with regulatory standards throughout the lending process.
Financial Services Representative
NCSECU
Charlotte, NC
07.2011 - 11.2012
- Assisted members with account inquiries and transaction processing.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
Server/ Trainer
Encore Bistro
Charlotte, NC
08.2008 - 07.2011
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
Bachelor of Science - Hotel, Restaurant And Tourism
University of New Orleans
New Orleans, LABachelor of Science - Business Administration
University of New Orleans
New Orleans, LATimeline
Server/Bartender Trainer
Lucky 32 Southern Kitchen
03.2023 - Current
Loan Officer
Movement Mortgage/New Rez Mortgages
12.2012 - 03.2023
Financial Services Representative
NCSECU
07.2011 - 11.2012
Server/ Trainer
Encore Bistro
08.2008 - 07.2011
Bachelor of Science - Hotel, Restaurant And Tourism
University of New Orleans
Bachelor of Science - Business Administration
University of New Orleans