Erin Ashley Cass
Union Grove,NC
Summary
- I was hired as an Admitting Clerk at Iredell Memorial Hospital and then upgraded to a Patient Access Specialist. I ensure HIPAA compliance and enhancing patient satisfaction through exceptional customer service. Skilled in insurance and documentation accuracy. I excel in fast-paced environments, demonstrating strong problem-solving abilities and a caring, empathetic approach to patient interactions.
- I am experienced with guest relations and operations in high-demand environments. I utilize excellent communication and problem-solving abilities to ensure guest satisfaction and service efficiency.
- I have leadership and adaptability in dynamic settings and I am a quick learner. I have skills in computer software, have a strong focus on collaboration, adaptability, and achieving results. I am a very reliable team player and known for meeting needs and driving success. Looking to advance my career!
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Iredell Memorial Hospital
12.2023 - Current
- Maintain patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provide exceptional customer service, addressing patient concerns promptly and professionally.
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record.
- Handle sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verify insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Contribute to a positive work environment through effective teamwork and communication with colleagues.
- Utilize knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Manage high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Contact insurance companies for patient medical billing information.
- Enhance patient satisfaction by providing efficient registration.
- Prepare patient identification band and complete admissions papers.
- Reduce billing errors by verifying demographic information and updating records as needed.
- Perform patient pre-admission, admission, transfer and discharge activities.
- Facilitate smooth transitions between departments by coordinating appointments, referrals, and transfers for patients.
- Stay calm under pressure and successfully deal with difficult situations.
- Provide excellent customer service to patients and medical staff.
- Verify patient insurance eligibility and entered patient information into system.
- Respond to inquiries by directing calls to appropriate personnel.
- Process payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitate communication between patients and various departments and staff.
- Greet and assiste patients with check-in procedures.
- Register patients for labs, surgeries and radiology.
- Handl admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Arrange forms and charts for each patient.
- Collaborate with medical staff to ensure seamless communication regarding patient status and bed availability.
- Enhance patient satisfaction with timely and accurate registration of personal information and insurance details.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Perform various administrative tasks by filing, copying and faxing documents.
- Obtai payments from patients.
- Help in registering Birthplace patients, ER, Direct Admits, Radiology and patients with lab orders.
- Help in keeping the office organized.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Work well in a team setting, providing support and guidance.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Manage time efficiently in order to complete all tasks within deadlines.
- Pay attention to detail while completing assignments.
- Learn and adapt quickly to new technology and software applications.
- Demonstrate strong organizational and time management skills while managing multiple projects.
Guest Relations Associate
GardaWorld
11.2018 - 11.2024
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Exceeded guest expectations by proactively anticipating needs and offering personalized solutions, creating memorable experiences that encourage repeat visits.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
City Carrier Assistant
USPS
04.2023 - 07.2023
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Planned and cased mail in sequence of delivery for designated route.
- Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Enhanced mail delivery efficiency by sorting and organizing mail according to established routes.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
Optical Assistant
Northcross Eye Associates
09.2022 - 12.2022
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Reviewed patient insurances to see patients eligibility for glasses and contacts.
- Ordered patient glasses and contacts.
- Filed insurance and performed fitting/measurement's of the patients selected glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted in answering telephones and creating appointment's.
- When patients lenses arrived to the office I assisted in checking the prescription of the lenses to enure they were correct by using an optical microscope.
Deli Clerk
Publix
01.2020 - 08.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
Education
Bachelor of Science - Biology
Greensboro College
Greensboro, NC05-2016
Skills
- Medical terminology
- Front desk operations
- HIPAA compliance
- Documentation accuracy
- Insurance billing
- Patient registration
- Eligibility determination
- Healthcare software
- Multitasking and organization
- Money handling
- Patient check-in
- Registration and admissions
- Documenting and recording information
Timeline
Patient Access Specialist
Iredell Memorial Hospital
12.2023 - Current
City Carrier Assistant
USPS
04.2023 - 07.2023
Optical Assistant
Northcross Eye Associates
09.2022 - 12.2022
Deli Clerk
Publix
01.2020 - 08.2022
Guest Relations Associate
GardaWorld
11.2018 - 11.2024
Bachelor of Science - Biology
Greensboro College
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