Erin Wittenauer
Winston-Salem
Summary
Experienced with accounts receivable management, including invoicing and collections. Utilizes attention to detail and problem-solving abilities to ensure accurate financial records. Knowledge of collaborating with teams and adapting to dynamic work environments, ensuring seamless operations.
Overview
8
8
years of professional experience
Work History
A/R Representative (Remote)
Conifer Health Solutions
06.2023 - Current
- Expertly review and resolve denied claims by identifying coding errors and promptly submitting necessary corrections to insurance companies.
- Proactively collaborate with healthcare providers to secure missing documentation essential for timely claim submission.
- Effectively utilize electronic health record systems to ensure accurate updates to patient information and verify insurance coverage.
Patient Account Representative
Hugh Chatham Memorial Hospital
08.2022 - 03.2023
- Ensured accurate patient records by meticulously documenting treatments and updating diagnoses.
- Maintained updated payment and insurance information to facilitate seamless billing processes.
- Identified medical coding discrepancies, correcting errors to ensure accurate patient billing outcomes.
- Resolved typing mistakes and payment discrepancies, addressing both underpayments and overpayments effectively.
- Streamlined patient account management by implementing systematic record-keeping practices for enhanced efficiency.
- Collaborated with medical staff to gather necessary information for comprehensive patient documentation.
Customer Support Specialist
MedCost Benefit Services Call Center
12.2019 - 06.2022
- Serviced and resolved the customer inquiries related to claims, EOBs, eligibility, and benefit plans administered by Med Cost Benefit Services.
- Handled and resolved customer inquiries related to claims, explanation of benefits (EOBs), eligibility, and benefit plans administered by MedCost Benefit Services.
Patient Services Representative II
nThrive, Inc.
08.2017 - 11.2019
- Greeted patients arriving for appointments. Monitored patient flow to ensure patients were taken care of with compassion and in the most efficient way. Ensured all patient demographics and insurance information was correct.
- Completed registration process for walk-in patients and updated any changes needed.
- Verified insurance benefits. Collected patient's out of pocket financial responsibility.
Education
Bachelor's degree -
UNCG
Greensboro, NC12.1986
Skills
- Research
- Strong time management abilities
- Strong communication skills
- Customer account reconciliation
- Professionalism and ethics
- Attention to detail
- HIPAA compliance
- Billing systems and software
Timeline
A/R Representative (Remote)
Conifer Health Solutions
06.2023 - Current
Patient Account Representative
Hugh Chatham Memorial Hospital
08.2022 - 03.2023
Customer Support Specialist
MedCost Benefit Services Call Center
12.2019 - 06.2022
Patient Services Representative II
nThrive, Inc.
08.2017 - 11.2019
Bachelor's degree -
UNCG