Erin Tucker
Boone
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Shift Lead
Pampered Pets Inn
01.2023 - Current
- Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
- Assisted customers with complaints, questions, and concerns.
- Managed communication between associates and management, addressing key issues and needs.
- Monitored employee performance and provided timely feedback to enhance productivity on the night shift.
- Trained new employees and delegated daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed dog intake process, including temperament assessments to ensure compatibility within playgroups.
- Ensured dogs'' health and safety through regular monitoring and reporting of any potential issues.
- Administered medications as needed, adhering to owner instructions and veterinary guidelines.
- Assisted in maintaining a clean and sanitary environment for the dogs'' wellbeing.
- Increased customer satisfaction with thorough communication regarding their pets'' experiences at daycare.
- Efficiently handled unexpected situations such as separating aggressive dogs or administering first aid when necessary.
- Fostered strong relationships with clients by providing exceptional customer service, ensuring trust in the quality of care for their pets.
- Provided attentive care to each dog, addressing their individual needs and preferences.
Barista
Clutch Coffee Bar
07.2021 - 08.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Maintained regular and consistent attendance and punctuality.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Used POS system to accurately enter orders and process payments.
Bather and Groomer
The Dog House LKN
04.2021 - 08.2022
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
- Assisted in maintaining a clean and organized workspace, ensuring a safe environment for both staff and pets.
- Educated visitors and staff on proper animal care and handling.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Education
No Degree - Exercise Science
Appalachian State University
Boone, NC05-2027
Skills
- Friendly and outgoing
- Patience and empathy
- Cleanliness and sanitation
- Team player
- Employee training
- Espresso machine operation
- Excellent memory
- Opening and closing duties
- Animal handling expertise
- Conflict resolution
- Workplace safety
- Animal behavior
- Exceptional customer service
Timeline
Shift Lead
Pampered Pets Inn
01.2023 - Current
Barista
Clutch Coffee Bar
07.2021 - 08.2022
Bather and Groomer
The Dog House LKN
04.2021 - 08.2022
No Degree - Exercise Science
Appalachian State University
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