- Gardening
- Snowboarding
- Graphic Design
- Sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- Animal Care
Erin Scala
Garner
Summary
Transitioning from client-focused environment with solid background in managing client relationships and ensuring satisfaction. Developed skills in communication, problem-solving, and organizational tasks in high-paced setting. Seeking to leverage these transferable skills in a new role.
Overview
12
12
years of professional experience
Work History
Client Service Coordinator
Banfield Pet Hospital
06.2022 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company's interests as well as those of clients.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients through regular check-ins, furthering loyalty and trust.
Supervisor/ Server
Drive Shack
10.2019 - 05.2022
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment's policies.
Marketing / Graphic Assistant Internship
Duke Corporate Education
12.2018 - 09.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted manager in all aspects of business operations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
Print Shop Assistant
PIP Printing of Cary
08.2017 - 11.2018
- Expedited order processing by efficiently managing incoming orders and prioritizing tasks.
- Managed multiple deadlines simultaneously while maintaining consistent communication with clients regarding project updates.
- Maintained a clean, organized work environment to facilitate smooth operations in the print shop.
- Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
- Provided mounting and laminating support to preserve and protect documents and photos.
- Assessed customer needs to deliver satisfactory experiences.
Freelance Design
Nizborski Designs
01.2013 - 01.2021
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted thorough research to provide well-informed recommendations for clients strategic decision-making processes.
Education
Bachelor of Arts - Graphic / Web Design
The Art Institute of Raleigh-Durham
Durham, NC05-2017
Skills
- Experience with Adobe CC Suite
- Digital Document Editing Skills
- Microsoft Office Proficiency
- Email Marketing with Mailchimp
- Project Coordination
- Prioritization and Scheduling
- Accurate Record Maintenance
- Customer Service Expertise
- Print and Web Typography
- Detail-Oriented Data Processing
- Garden Care Management
- Collaborative Teamwork
Freelance Experience
Jantech Power Services, 2013-2021, Drive Shack, 2013-2021, Total Wine & More, 2013-2021, Marketing
Plants / Gardening
- 7 years experience with vegetables, flowers and house plants.
- High interest to work and learn more about the horticulture industry.
Interests
Timeline
Client Service Coordinator
Banfield Pet Hospital
06.2022 - Current
Supervisor/ Server
Drive Shack
10.2019 - 05.2022
Marketing / Graphic Assistant Internship
Duke Corporate Education
12.2018 - 09.2019
Print Shop Assistant
PIP Printing of Cary
08.2017 - 11.2018
Freelance Design
Nizborski Designs
01.2013 - 01.2021
Bachelor of Arts - Graphic / Web Design
The Art Institute of Raleigh-Durham
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