Summary

Overview

Work History

Education

Skills

Websites

Timeline

Section name

Erin R. Smith

Jacksonville

Summary

Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.

Overview

2027

years of professional experience

Work History

Data Entry Clerk/ Call Center Agent/ Chat Agent

ProPolymer Inc

08.2024 - 2025

Remote
On-call

Independent Calling Agent

LiveOps

Managed inbound and outbound calls to ensure customer satisfaction and resolve inquiries.
Utilized CRM software to track customer interactions and maintain accurate records.

Internet Rater (Scout Search Quality Rater)

Welocalize

11.2024 - Current

Remote

Medication technician & Personal Care Aide

Cottages of Swansboro

09.2025 - 03.2026

Monitored resident responses to medications, documenting any changes or adverse effects promptly.
Administered medications to residents following safety protocols and prescribed guidelines.
Assisted in maintaining accurate medication records and inventory for compliance audits.
Coordinated with healthcare staff to ensure seamless communication regarding resident care plans.
Trained new team members on medication administration procedures and safety measures.
Implemented best practices for medication storage and handling, enhancing overall safety standards.

PCA

Lighthouse Village Assisting Living

01.2025 - 09.2025

Assisted residents with daily living activities, ensuring comfort and well-being.
Communicated effectively with team members to coordinate care plans for individual residents.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained cleanliness and organization of resident areas to promote a safe environment.

Cashier/ Stocker

Burlington Shopping Store

09.2024 - 01.2025

Assisted customers with product inquiries and ensured a positive shopping experience.
Processed customer transactions efficiently using point-of-sale system.
Maintained cleanliness and organization of checkout area to enhance operational flow.

Personal Shopper

Walmart Supercenter

09.2024 - 09.2024

Assisted customers in selecting products based on preferences and needs.
Managed inventory levels to ensure product availability for shoppers.
Utilized Walmart's online ordering system to fulfill customer requests efficiently.
Adapted quickly to changes in store layout and promotions to enhance shopping experience.

PCA / MED Tech

Alzheimer's Cardinal Care Facility

03.2023 - 08.2024

Participated in training sessions to enhance knowledge of dementia care best practices.
Assisted patients with daily living activities, promoting independence and wellbeing.

Front Desk Clerk/Hotel Receptionist

Hilton Garden Inn

01.2022 - 01.2023

Greeted and assisted guests during check-in and check-out processes, ensuring a positive first impression.
Managed front desk operations, including reservations and guest inquiries, utilizing Hilton's property management system.
Maintained accurate records of guest information, facilitating smooth communication between departments.

Mathematics tutor

Tutor

01.2021 - 01.2023

Managed temporary assignments to ensure seamless workflow continuity.

Cooker/Cashier

Subway

01.2018 - 01.2020

Prepared fresh sandwiches according to customer specifications and company recipes.
Maintained cleanliness and organization of workstations to meet health standards.

Cashier/Ice cream scooper

Main Cafe Ice Cream Shop

01.2016 - 01.2017

Processed customer transactions accurately and efficiently using point-of-sale system.
Assisted in maintaining clean and organized service area to enhance customer experience.

Floral Designer

Edwards Florist Shop

01.2015 - 01.2016

Assisted in inventory management and ordering of fresh flowers and supplies.
Designed custom floral arrangements to meet client specifications.