Erin Ramos
Greensboro
Summary
Motivated professional with an Associate’s degree in Psychology and extensive experience in customer service and team management. Proven ability to maintain organized operations while supporting staff and clients in fast-paced environments. Strong communication and problem-solving skills demonstrated through reliable leadership and effective multitasking.
Overview
4
4
years of professional experience
Work History
Kennel Assistant
Bark Lodge
04.2022 - 11.2022
- Provided care for dogs ranging from 5 to 100+ lbs in daycare and lodging settings
- Handled feeding, bathing, dog walking, and restraint safely
- Assisted with scheduling, customer service, and maintaining clean, safe facilities
Manager
Dairy Queen
10.2018 - 03.2022
- Managed store operations, staff scheduling, and cash handling during high-pressure periods
- Maintained equipment and reduced costs through in-house repairs
- Delivered high-quality customer service while leading a team through stressful situations
Education
Associate of Arts - Psychology
Guilford Technical Community College
Greensboro, NC05.2024
Skills
- Customer Service & Administration: Guest services, front desk operations, POS, cash handling, complaint resolution, Microsoft Office (Word, Excel, PowerPoint, Outlook), organizational skills, time management, communication, public speaking
- Leadership & Teamwork: Shift lead, team development, mentoring, supervising, collaboration, crisis intervention
- Animal Care: Dog walking, animal handling/restraint, pet care, kennel management, daycare
- Other Relevant Skills: Tutoring, teaching experience, creative writing, social media management, food safety, classroom management, heavy lifting
Timeline
Kennel Assistant
Bark Lodge
04.2022 - 11.2022
Manager
Dairy Queen
10.2018 - 03.2022
Associate of Arts - Psychology
Guilford Technical Community College