Erin Jennings
GREENSBORO
Summary
I am a motivated & goal oriented person. I work very well independently, with minimal supervision, and pitch in to complete tasks. I also work great with a team and enjoy doing so. I demonstrate a consistent strong work ethic and adherence to company policy and procedures.
Overview
11
11
years of professional experience
Work History
BSA / AML / OFAC Specialist
First Bank
09.2023 - Current
- Utilized knowledge of bank products, policies and legal requirements to process work assignments within regulatory guidelines.
- Assisted in audits and examinations, demonstrating strong adherence to BSA/AML requirements.
- Consistently met deadlines for reporting requirements, adhering to strict regulatory timelines.
- Performed ongoing customer risk rating reviews, adjusting risk profiles based on new or updated information.
- Kept abreast of industry trends and changes in regulations, maintaining up-to-date knowledge of BSA/AML best practices.
- Conducted investigations of transactions processed though bank processing centers to spot evidence of misconduct or neglect.
- Reviewed submitted CTRs from branches before submitting them to BAM
Items Exception Processing
First Bank
02.2022 - 09.2023
- Managed multiple priorities effectively, meeting tight deadlines while maintaining high-quality work standards.
- Maintained high levels of accuracy in data input, ensuring the smooth running of item processing operations.
- Assisted in the training and onboarding of new employees, sharing expertise and best practices to ensure their success within the IEP role.
- Reviewed Deceased Accounts and made sure all stop pays were placed.
- Worked wit Non Post Items, PP Report, Originations.
- Sent emails and follow up calls.
Client Service Center Specialist
PINNACLE FINANCIAL PARTNERS
08.2021 - 02.2022
- Interacted with over 30 clients on regular basis to quickly alleviate issues and provide project updates.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Served as first response for fraud and ID theft
- Quickly learned new systems and stayed up to date with online banking.
Teller
FIRST BANK
09.2019 - 07.2021
- Greeting customers with a smile & acknowledging them immediately
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Administer balancing of branches vaults & ATMS with the daily total of 200k to 300k
- Establishing strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products, resulting in achieving the highest rate of customer loyalty
- Extreme attention to detail to process 10 + transactions per hour and assisting 50+ customers per day
- Adhered to strict safety deposit box operations and guidelines
- Manage customer documents and information in organized manner
- Responding to customer inquiries and assisting with solving customer concerns.
- Reconciled cash drawer and resolved discrepancies.
Teller
PNC BANK
01.2018 - 09.2019
- Responding to customer inquiries and assisting with solving customer concerns
- Extreme attention to detail to process 30 + transactions per hour and assisting 120+ customers per day
- Adhered to strict safety deposit box operations and guidelines
- Providing friendly, courteous customer service
- Greeting customers with a smile & acknowledging them immediately
- Administering the balancing of the branches vaults & Teller Cash Dispensers(TCDS) with the daily total of 200k to 300k
- Promoted bank’s services and cross sell bank products
- Used coordination and planning skills to achieve results according to schedule
Operations Administrator
FexEx Ground
10.2017 - 04.2018
- Filing and clerical work
- Answering phones within 2 rings
- During peak season, assisting potential new hires on filling out their new hire paperwork and then following up for their background check and drug screens
- Assisting drivers with their scanning equipment & filling out their daily paperwork
- Assisted drivers by documenting key processes and procedures and security protocols.
- Monitored supply chain and managed logistics functions for company.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Manager/Customer Service
Bellflowers Flowers
01.2014 - 08.2016
- Balancing registers
- Ordering supplies and restocking
- Training employees
- Handling 100k – 200k in cash daily
- Going above and beyond to fulfill customer’s needs
- Securely and safely opening and closing store
- Answering phones within 3 rings with professional friendly greeting
Education
High School Equivalent -
Culver City Adult School
Certified Phlebotomist -
05.2015
Skills
- Verbal and Written Communication
- Detail-Oriented
- Time Management
- Operational Records Review
- Customer Complaint Resolution
- Relationship Building
- Document Management
- Team Recruiting and Onboarding
- MS Office
- Google Workspace
- Microsoft Excel
- Business process improvement
Additional Information
- Professional Awards , Exceptional Teller Award for 2020
Education
Long Beach, CA
Contact
GREENSBORO, NC 27406
Timeline
BSA / AML / OFAC Specialist
First Bank
09.2023 - Current
Items Exception Processing
First Bank
02.2022 - 09.2023
Client Service Center Specialist
PINNACLE FINANCIAL PARTNERS
08.2021 - 02.2022
Teller
FIRST BANK
09.2019 - 07.2021
Teller
PNC BANK
01.2018 - 09.2019
Operations Administrator
FexEx Ground
10.2017 - 04.2018
Manager/Customer Service
Bellflowers Flowers
01.2014 - 08.2016
Certified Phlebotomist -
High School Equivalent -
Culver City Adult School
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