Erin Goodman
Morrisville
Summary
Detail-oriented professional with strong crisis management and communication skills. Experienced in multidisciplinary collaboration and case documentation, ensuring quality outcomes in high-stakes environments.
Overview
6
6
years of professional experience
Work History
Sheriff's Deputy Trainee
Chatham County Sheriff's Office
06.2026 - Current
CPS Investigator
Madison County DSS
01.2025 - 04.2026
- Developed expertise in interviewing victims, witnesses, and perpetrators of abuse or neglect.
- Exercised sound judgement when assessing risk factors associated with potential harm or danger to children or families involved in a case.
- Successfully collaborated with multi-disciplinary teams comprised of legal professionals and social workers to ensure quality outcomes for each case.
- Effectively presented relevant information at court hearings related to CPS cases.
- Conducted thorough investigations by gathering evidence, analyzing data, and preparing reports.
- Compiled detailed reports that included findings from interviews and other investigative activities conducted during the course of an investigation.
- Utilized effective communication skills when interacting with clients, families, and law enforcement personnel.
- Served as the investigator on-call on a regular rotation.
- Leveraged strong organizational skills when managing multiple tasks simultaneously in order to meet deadlines.
Customer Service Professional
Various Dining Establishments
07.2020 - 01.2025
- Built relationships with customers through friendly conversation while providing assistance.
- Demonstrated strong communication skills to effectively address customer needs and resolve issues.
- Maintained a professional demeanor when interacting with customers via phone or email.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Developed strong customer relationships and loyalty through effective communication.
- Assisted with training and mentoring new team members.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC05.2024
Skills
- Case documentation and management
- Written and verbal communication
- Confidentiality practices
- Crisis management
- Research and analysis
- Multidisciplinary collaboration
- Structured decision making (SDM) tools knowledge
- Interviewing and investigative techniques
Timeline
Sheriff's Deputy Trainee
Chatham County Sheriff's Office
06.2026 - Current
CPS Investigator
Madison County DSS
01.2025 - 04.2026
Customer Service Professional
Various Dining Establishments
07.2020 - 01.2025
Bachelor of Science - Psychology
Appalachian State University