Erin David-Colon
Thomasville
Summary
Dedicated professional with expertise in personal care assistance and medical billing. Ensures adherence to care plans and compliance with safety standards while enhancing client communication. Experienced office assistant skilled in streamlining processes and delivering superior customer service. Committed to fostering collaboration within teams to optimize operations and elevate client satisfaction.
Overview
14
14
years of professional experience
Work History
PCA
Providence Senior Care
Thomasville
05.2026 - Current
- Assisted clients with daily living activities and personal care.
- Communicated effectively with clients to understand their needs.
- Supported clients in medication reminders and schedules.
- Followed care plans tailored to individual client requirements.
- Provided companionship and emotional support to clients daily.
- Documented client progress and reported changes to supervisors.
- Collaborated with healthcare professionals to ensure quality care.
- Maintained a clean and safe environment for clients.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
Office Assistant
Theodore Alexander
Trinity
09.2023 - Current
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted with correspondence by drafting emails and preparing documents.
- Handled incoming calls and directed inquiries to appropriate staff members.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Supported inventory management by tracking office supplies and placing orders.
- Collaborated with team members to improve office processes and workflows.
Driver
Walmart
Thomasville
08.2019 - 09.2023
- Delivered merchandise safely to designated locations in a timely manner.
- Communicated effectively with store staff to coordinate deliveries and pickups.
- Adhered to safety protocols during transport and loading processes.
- Maintained vehicle cleanliness and performed routine maintenance checks.
Medical Biller and Coder
Family Foot Care
Monticello
01.2013 - 06.2016
- Verify patient information and insurance coverage for billing accuracy.
- Review and correct coding errors to ensure compliance with regulations.
- Process medical claims using established coding guidelines and protocols.
- Communicate with healthcare providers to resolve billing inquiries and discrepancies.
- Collaborate with team members to streamline billing workflows and procedures.
- Maintain patient records by updating information in electronic systems.
Receptionist
Family Foot Care
Monticello
01.2013 - 06.2016
- Greeted patients and managed front desk operations in a busy foot care clinic.
- Provided excellent customer service to enhance patient experience in the clinic.
- Answered phone calls and responded to inquiries about services offered.
- Scheduled appointments and coordinated with medical staff for patient needs.
- Processed insurance claims and verified patient eligibility for treatments.
- Maintained patient records and ensured confidentiality in compliance with regulations.
Diabetic shoe specialist
Family Foot Care
Monticello
01.2013 - 06.2016
- Conducted fitting sessions to ensure proper shoe sizes and comfort for clients.
- Assisted customers in selecting appropriate footwear based on individual needs.
- Provided expert advice on footwear care and maintenance to customers.
- Resolved customer complaints promptly, ensuring satisfaction with service received.
- Maintained organized displays to enhance product visibility and accessibility.
- Collaborated with team members to manage inventory levels effectively.
Education
High School Diploma -
Roscoe Central
Roscoe, NY06-2002
Skills
- Personal care assistance
- Medication management
- Healthcare coordination
- Patient advocacy
- Patient documentation
- Progress reporting
- Appointment scheduling
- Client communication
- HIPAA compliance
- Safety protocols
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Personalized care
Timeline
PCA
Providence Senior Care
05.2026 - Current
Office Assistant
Theodore Alexander
09.2023 - Current
Driver
Walmart
08.2019 - 09.2023
Medical Biller and Coder
Family Foot Care
01.2013 - 06.2016
Receptionist
Family Foot Care
01.2013 - 06.2016
Diabetic shoe specialist
Family Foot Care
01.2013 - 06.2016
High School Diploma -
Roscoe Central