Erin Clapp
Gibsonville
Summary
Detail-oriented Quality Technician/Complaint Coordinator experienced in documenting results, modeling trends and comparing findings to specifications. Excellent organizational and problem solving abilities developed over 9 years in Quality. Excel in both independent and team settings, significantly improving operational efficiency. Looking for new professional challenges with a growing company.
Overview
9
9
years of professional experience
Work History
Quality Control Supervisor
MEDTOX Diagnostics, Inc.
10.2022 - 11.2023
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Collaborate on and update SOP's in Master Control
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
- Identified areas of improvement, implementing necessary changes to enhance overall product quality.
- Evaluated employee performance regularly, providing constructive feedback and coaching aimed at skill development and career growth opportunities.
- Coordinated with other department supervisors to align quality control objectives and minimize discrepancies across the organization.
- Implemented corrective actions in response to identified deficiencies, preventing recurring issues and maintaining high-quality standards.
- Reviewed raw material specifications for alignment with company requirements, reducing instances of non-conformance in finished products.
- Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
Quality Technician/Complaint Coordinator
MEDTOX Diagnostics, Inc.
09.2014 - 10.2022
- Perform daily calibration on testing equipment.
- Maintain proper documentation and records according to current lab practices and SOP's
- Prepare, test and evaluate new reagents and controls.
- Perform assessment of products to evaluate conformance with quality standards.
- Investigate and resolve customer inquiries and complaints quickly.
- Evaluate results against design standards and compliance requirements.
- Analyze data in Minitab.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Sampled materials and products to conduct in-depth measurements and tests.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
Education
Associate of Science - Biotechnology
Alamance Community College
Graham, NC07.2014
Skills
- Efficient and Detail-Oriented
- Strong written and verbal communication skills
- Works well independently and within team environment
- Critical Thinking
- Effective Prioritization
- Specifications understanding
- Documentation Management
- Data Analysis
- Proficient in Excel
- Expert Knowledge of Proficiency Testing
Timeline
Quality Control Supervisor
MEDTOX Diagnostics, Inc.
10.2022 - 11.2023
Quality Technician/Complaint Coordinator
MEDTOX Diagnostics, Inc.
09.2014 - 10.2022
Associate of Science - Biotechnology
Alamance Community College
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