Erin Bumgardner
Balsam
Summary
Dynamic professional with extensive experience as a Table Games Dealer at Harrahs Cherokee Casino and Resort, excelling in gaming commission compliance and game management. Proven ability to foster customer relationships and enhance satisfaction, while maintaining a fast-paced gaming environment. Adept at educating players on game rules, ensuring an engaging atmosphere.
Overview
24
24
years of professional experience
Work History
Table Games Dealer
Harrahs Cherokee Casino and Resort
07.2014 - Current
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Inspected table games and equipment to confirm proper function.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Welcomed customers and established immediate rapport to encourage gameplay.
Sales Manager
Aarons Furniture Store
09.2007 - 08.2012
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented systems and procedures to increase sales.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Assistant Store Manager
Kmart
01.2002 - 09.2007
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Associate of Applied Science - Office Systems Technology
Haywood Community College
Clyde, NCAssociate of Applied Science - Cybercrime Technology
Southwestern Community College
Sylva, NC06-2023
Certificate - Information Technology
Southwestern Community College
Sylva, NC06-2023
Skills
- Gaming commission compliance
- Game management
- Payoff control
- Game rules
- Excellent with customer service
Timeline
Table Games Dealer
Harrahs Cherokee Casino and Resort
07.2014 - Current
Sales Manager
Aarons Furniture Store
09.2007 - 08.2012
Assistant Store Manager
Kmart
01.2002 - 09.2007
Associate of Applied Science - Office Systems Technology
Haywood Community College
Associate of Applied Science - Cybercrime Technology
Southwestern Community College
Certificate - Information Technology
Southwestern Community College
National Technical Honors Society
Due to outstanding character and achievement, I was elected to be a part of the National Tehnical Honor Society in 2021