Erin A. Wilson
Jacksonville
Summary
Experienced case manager prepared to excel in overseeing medical care operations. Skilled in patient care coordination, resource management, and regulatory compliance. Strong focus on collaborative teamwork and achieving outcomes. Reliable and adaptable, ensuring seamless integration of changing needs.
Overview
9
9
years of professional experience
Work History
Qualified Professional
CRS, Inc.
Jacksonville, NC
10.2017 - Current
- Direct daily clinical operations for four NCDHHS-licensed residential facilities, consistently maintaining a 100% compliance rating for CARF accreditation.
- Facilitate seamless care coordination and care transitions by collaborating daily with medical providers, specialists, and families to execute complex, individualized treatment plans.
- Lead, mentor, and evaluate a team of 40+ direct support personnel to optimize service delivery and clinical documentation standards.
Social Work Intern
Jacksonville Treatment Center
08.2023 - 04.2024
- Conducted screening assessments and intake evaluations for patients in an outpatient substance use setting to determine appropriate levels of care.
- Identified complex social determinants of health (SDOH) and coordinated community resources to build safe, sustainable discharge plans and post-treatment support networks.
- Provided supportive counseling and crisis intervention to high-risk patients navigating complex medical and behavioral health challenges.
Education
Master of Social Work -
East Carolina University
Greenville, NC05-2024
Bachelor of Science - Psychology
Campbell University
06-2014
Skills
- Quality improvement
- Interdisciplinary care coordination
- Clinical assessment
- Case documentation
- Regulatory compliance
- Utilization review
- Transition care planning
Timeline
Social Work Intern
Jacksonville Treatment Center
08.2023 - 04.2024
Qualified Professional
CRS, Inc.
10.2017 - Current
Master of Social Work -
East Carolina University
Bachelor of Science - Psychology
Campbell University