Erin Ashbaugh
Greensboro
Summary
Customer Experience Manager with a focus on delivering high-quality service and ensuring customer satisfaction. Known for productivity and efficiency in task completion, specializing in customer experience, process improvement, and team leadership. Excel in design, operations, creative problem-solving, and adaptability, leveraging these skills to meet and exceed customer expectations consistently. Described by leaders as "thorough", "intelligent", "always willing to learn", "creative", and "exceptional".
Overview
5
5
years of professional experience
Work History
Customer Experience Manager (Operations)
Victoria's Secret & PINK
Greensboro
05.2021 - Current
- Managed daily operations and ensured efficient store functionality.
- Personally led physical inventories and became a point of reference for the store manager and associates.
- Tracked stock levels within the facility using RFID technology.
- Managed daily operations of the store, including opening and closing procedures.
- Verified accuracy of shipping documents, including packing slips, invoices, and bills of lading.
- Resolved conflicts between customers and staff members in a professional manner.
- Assessed inventory levels and restocked items as needed to maintain attractive displays.
- Trained new staff members on visual merchandising principles and processes.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
Retail Sales Associate
Victoria's Secret & PINK
Greensboro
02.2021 - 05.2021
- Assisted in training new employees on the proper use of equipment and safety protocols.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Operated point-of-sale systems accurately to process payments from customers.
- Provided product information and answered customer questions.
Retail Sales Associate
Victoria's Secret & PINK
Tucson
07.2020 - 02.2021
- Demonstrated product features to customers.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Education
Bachelor of Fine Arts - Scenic Design And Production
University of North Carolina School of The Arts
Winston-Salem, NC05-2020
Skills
- Visual merchandising
- Operational compliance
- Problem solving
- Product Knowledge
- Product Processing
- Visual Standards
- Visual Design
- Employee training
- Retail operations
- Inventory management
- Team leadership
- Process improvement
- Attention to detail
- Creative thinking
- Creative vision
Timeline
Customer Experience Manager (Operations)
Victoria's Secret & PINK
05.2021 - Current
Retail Sales Associate
Victoria's Secret & PINK
02.2021 - 05.2021
Retail Sales Associate
Victoria's Secret & PINK
07.2020 - 02.2021
Bachelor of Fine Arts - Scenic Design And Production
University of North Carolina School of The Arts
Similar Profiles
Kayla ScanlonKayla Scanlon
Selling Associate at Victoria's Secret & Victoria's Secret PinkSelling Associate at Victoria's Secret & Victoria's Secret Pink
Michelle BecerraMichelle Becerra
Manager at Victoria's Secret & Victoria's Secret PinkManager at Victoria's Secret & Victoria's Secret Pink
Andrea GardnerAndrea Gardner
customer experience lead at Victoria's Secret & PINK by Victoria's Secretcustomer experience lead at Victoria's Secret & PINK by Victoria's Secret
Katherine OlsenKatherine Olsen
Store Manager at Victoria's Secret & PINKStore Manager at Victoria's Secret & PINK
Javonnie ReyesJavonnie Reyes
Retail Banker at Woodforest BankRetail Banker at Woodforest Bank