ERIKA ZIEGLER
Frisco
Summary
Results-oriented Reservationist with expertise in managing bookings and enhancing customer satisfaction. Skilled in handling inquiries and resolving issues efficiently to support exceptional service delivery. Proven communication and problem-solving abilities foster team collaboration and success in hospitality settings.
Overview
94
94
years of professional experience
Work History
Housekeeping/Maintenance Manager
Dolphin Realty Hatteras
08.2024 - Current
- Ensured compliance with safety regulations by overseeing maintenance operations.
- Enhanced equipment reliability through developed preventative maintenance programs.
- Optimized costs by managing vendor relationships and negotiating service contracts.
- Resolved customer inquiries swiftly, achieving high levels of satisfaction.
- Improved onboarding efficiency by creating training materials for new hires.
- Elevated guest room standards by consistently performing detailed housekeeping tasks.
- Coordinated housekeeping staff to maintain seamless communication on guest status updates.
- Increased efficiency by implementing updated cleaning procedures and techniques.
- Managed reservation systems ensuring accurate bookings and customer satisfaction.
- Streamlined cancellation and modification processes for improved efficiency.
Owner
ELA DESIGNS OBX
01.2017 - Current
- Generated income through the creation and sale of unique woodburning art.
- Participated in local art shows to showcase and promote woodburning creations.
- Provided cleaning services for various Airbnb properties, ensuring guest satisfaction and positive reviews.
- Maintained high cleanliness standards in Airbnb properties, contributing to repeat bookings and referrals.
- Authored various written works, demonstrating creativity and proficiency in written communication.
- Participated in local art communities, networking with other artists and potential customers.
Perishable Associate
Foodlion Grocery Store
11.2022 - 06.2024
- Prepared Food and met company standards on food safety.
- Developed and implemented process improvements enhancing operational efficiency.
- Managed project timelines, ensuring deliverables met quality standards.
- Collaborated with cross-functional teams to align objectives and strategies.
Property Coordinator & Senior Property Coordinator
OBR
03.2013 - 01.2017
- Delivered exceptional customer service to staff, homeowners, and guests.
- Ensured vacation rentals were ready by managing daily operations efficiently.
- Administered payroll for housekeeping staff, maintaining accurate records in Avon Office.
- Maintained high standards for over 200 homes, multitasking daily tasks effectively.
- Collaborated with property owners to oversee maintenance and housekeeping services.
- Organized weekly supply inventory, ensuring housekeepers received necessary products.
Front Desk
Hatteras Island Inn
01.2009 - 01.2103
- Greeted Customers with excellent customer service
- Answered questions regarding Hatteras Island Attractions
- Handled any issues that would arise with guests in a professional manner
- Organized Front Desk and Maintained Cleanliness in lobby
Education
GED -
01.2002
Graphic Design
Art Institute Online
01.2007
Skills
- Customer Service Expertise
- Strong Organizational Skills
- Self-Motivated
- Flexible & Reliable
- Policy Compliance
- Excellent Problem-Solving Skills
- Team leadership
Timeline
Housekeeping/Maintenance Manager
Dolphin Realty Hatteras
08.2024 - Current
Perishable Associate
Foodlion Grocery Store
11.2022 - 06.2024
Owner
ELA DESIGNS OBX
01.2017 - Current
Property Coordinator & Senior Property Coordinator
OBR
03.2013 - 01.2017
Front Desk
Hatteras Island Inn
01.2009 - 01.2103
Graphic Design
Art Institute Online