ERIKA LLANO
Winston
Summary
Dynamic operations manager with proven success at GEB LOGISTICS LLC, enhancing customer satisfaction and reducing operational costs through strategic planning and effective vendor management. Skilled in decision-making and employee training, I foster a safety-first culture while driving process improvements that lead to increased profitability and streamlined workflows. Fluent in Spanish.
Energetic and strategic problem-solver with knack for streamlining processes and optimizing team performance. Well-versed in operational efficiency and resource management, coupled with strong analytical and leadership skills. Committed to driving impactful improvements and fostering productive work environment.
Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Qualified bilingual collections specialist with proven track record in optimizing operational efficiency and streamlining processes. Successfully led cross-functional teams to achieve organizational goals and enhance productivity. Demonstrated strong leadership and strategic planning skills in dynamic environments.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
Work History
Manager of Operations
GEB LOGISTICS LLC
06.2022 - Current
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
- Managed cross-functional teams for successful project completion and timely delivery.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Fostered safety-first culture, implementing new policies that led to decrease in workplace accidents.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Certificate - CERTIFICATION
CARING HANDS
High Point, NC11-2008
Certificate - MEDICAL INTERPRETER
Forsyth Technical Community College
Winston-Salem, NC01-2007
High School Diploma -
ROBERT B. GLENN HIGH SCHOOL
Kernersville, NC05-2003
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Problem-solving
- Time management
- Safety procedures
- Conflict resolution
- Employee training
- Public speaking
- Documentation and reporting
- Project management
- Performance monitoring
- Workflow optimization
- Risk management
- Policy implementation
- Emergency response
- Process improvement
- Logistics management
- Budget management
- Business process optimization
- Vendor management
- Regulatory compliance
- Staff recruitment
- Loss prevention
- Financial forecasting
- Cross-functional coordination
- Team leadership
- Schedule management
- Financial management
- Invoice processing
- Client relationships
- Staff training
- Social media marketing
- Logistics oversight
- FLUENT IN [SPANISH ]
Languages
Spanish
Full Professional
Timeline
Manager of Operations
GEB LOGISTICS LLC
06.2022 - Current
Certificate - CERTIFICATION
CARING HANDS
Certificate - MEDICAL INTERPRETER
Forsyth Technical Community College
High School Diploma -
ROBERT B. GLENN HIGH SCHOOL
Similar Profiles
Richard SherlockRichard Sherlock
Senior Operations Manager at Geb Services LLCSenior Operations Manager at Geb Services LLC
ROEL MENDOZAROEL MENDOZA
Landscaper (ozo Group) at Geb Landcaping LTD./ ID No.0396507ALandscaper (ozo Group) at Geb Landcaping LTD./ ID No.0396507A
ARTURO DE LA OARTURO DE LA O
General Manager at South Central Logistics / Exel Logistics LLCGeneral Manager at South Central Logistics / Exel Logistics LLC