Summary
Overview
Work History
Education
Skills
Timeline
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Erika Fernandez

Charlotte

Summary

Energetic sales professional with a proven track record at Pavestone, excelling in account management and effective communication. Recognized for enhancing customer satisfaction through personalized service and problem-solving skills. Proficient at processing payments and fostering client loyalty, consistently driving revenue growth while maintaining a professional demeanor. Committed to upholding organizational standards and compliance requirements. Known for staying level-headed and positive, even in fast-paced or high-stress environments.

Overview

13
13
years of professional experience

Work History

Inside Sales

Pavestone
01.2024 - Current


  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Assisted in increasing overall sales by offering personalized recommendations based on customer preferences.
  • Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Coordinated with warehouse department to pull products for customers.
  • Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
  • Initiated sales calls to existing customers to replenish inventories.
  • Set up new accounts, established customer credit and set up payment methods.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Assisted sales team members in developing customer relationships, and building customer loyalty. Managed friendly and professional customer interactions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Effectively resolved escalated client issues in a timely manner while maintaining positive working relationships.
  • Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolutions.

Licensed Manicurist

Bella Spa
04.2012 - 11.2023
  • Contributed to a positive salon atmosphere by maintaining a professional demeanor while engaging with clients and coworkers.
  • Collaborated with salon team members for seamless appointment scheduling and service coordination.
  • Offered personalized services according to needs and preferences.
  • Utilized industry-standard sterilization techniques for all tools, ensuring client safety and compliance with health regulations.
  • Increased salon revenue by upselling additional nail care products and treatments.
  • Educated clients on proper nail care techniques to promote healthy nails between appointments.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.

Education

David W. Butler High School
Charlotte, NC

State Board Certification -

NC Nail Academy
Charlotte

Skills

  • Inside sales
  • Account management
  • Goal-oriented mindset
  • Problem-solving
  • Effective communication
  • Adaptability and flexibility
  • Processing payments
  • Professional demeanor
  • Proficient in Microsoft Office

Timeline

Inside Sales

Pavestone
01.2024 - Current

Licensed Manicurist

Bella Spa
04.2012 - 11.2023

David W. Butler High School

State Board Certification -

NC Nail Academy

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Erika Fernandez