Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Erika Elkins

Clarkton

Summary

  • Adept at leading teams and managing operations, I significantly enhanced safety and efficiency within past positions. My expertise in leadership, problem-solving, coupled with a knack for fostering strong customer relationships, led to an increase in overall experiences. Skilled in both conflict resolution and strategic planning, I excel in fast-paced environments, ensuring quality and safety in every project.
  • Ambitious, hard-working individual who is prepared to take on new challenges in supervision and gaining additional skills. Well-versed in coordinating site activities, ensuring compliance with safety regulations, and optimizing resource allocation. Known for fostering collaborative team environments and consistently delivering high-quality results through adaptability and reliability, as well completing tasks in a timely manner.


Overview

16
16
years of professional experience

Work History

Site Manager/Volunteer

Shizzy’s Wildcat Rescue
04.2018 - 09.2024
  • Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
  • Reduced safety incidents by conducting routine staff meetings and enforcing strict adherence to safety protocols.
  • Developed strong relationships with locals and key organization members through consistent communication of project updates and prompt resolution of concerns or issues.
  • Maintained records and logs of work performed and materials and equipment used.
  • Created weekly and monthly reports and presentations for management team.
  • Oversaw all daily operations and equipment maintenance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unpleasant situations.
  • Created educational materials to convey important information to service recipients.
  • Assisted in delivery of educational materials and nonprofit organization's mission.
  • Collaborated with other instructors to develop engaging lesson plans.
  • Installed building materials throughout property to care for exotic species rescues.
  • Assisted in leading other staff and volunteers in building process on site.
  • Assisted in setting up, breaking down, and overall flow of special events/volunteer events.

North Carolina State Employee (temporary Position)

NC Museum of Natural Sciences at Whiteville
04.2018 - 04.2019
  • Authorized to operate state vehicle when needed as well as performing other keyholder duties.
  • Responsible for general museum visitor services, greeting and orientating visitors, main switchboard operator, answering and transferring calls to the appropriate staff member, as well as opening and closing museum.
  • Assisted with promotions, implementations of public programs, documenting daily and program attendance; maintaining lost and found items, completed gift shop transactions and customer service when needed.
  • Assisted with various aged-school, scout, senior and special needs groups, as well as offsite outreach.

Front Office Assistant

Columbus Regional Healthcare System
07.2017 - 04.2018
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for patients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered patient's questions, and scheduled appointments.
  • Reviewed and updated patient information in database for accuracy.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Coordinated physicians schedules by booking and rescheduling appointments and balancing workloads.
  • Collaborated with staff members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
  • Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
  • Provided training support for new hires, contributing to their successful integration into the team environment.
  • Streamlined front office operations, contributing to more organized and welcoming environment for patients.
  • Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
  • Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
  • Enhanced office efficiency by organizing and maintaining filing systems for critical documents.
  • Reduced wait times for visitors by implementing more efficient check-in process.
  • Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
  • Completed daily logs for management review.
  • Proofread and edited documents for accuracy and grammar.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Properly distributed incoming mail to appropriate departments.
  • Responsible for appropriately and safely collecting/storing payments from patients, tallying end of day total amounts collected, documenting information, as well as delivering cash for deposits to billing department.
  • Practiced cleanliness and safety throughout the front office.
  • Served as office communicator for finance, IT, and patient services departments.
  • Increased profitability and productivity by minimizing downtime and streamlining quick service procedures.
  • Directed patients in need of financial assistance to appropriate supervisors in other departments, which aided in customer service, as well as increase in the department's revenue.
  • Responsible for transferring patients per their request to other surgeons if not satisfied with their care.
  • Scheduling procedures and aftercare for existing patients during treatments.
  • Contacted insurance companies and responsible for gaining pre-authorization for tests/procedures.
  • Coordinating with insurance companies and finding solutions to ensure patients care when issues arose and coverage was not initially granted.

Visitor Services and Education Assistant

NC Museum of Natural Sciences at Whiteville
03.2016 - 07.2017
  • Responsible for general museum visitor services, greeting and orientating visitors, main switchboard operator, answering and transferring calls to the appropriate staff member, and opening and closing museum.
  • Assisted with promotion implementation of public programs, documenting daily and program attendance, maintaining lost and found items, completing transactions and customer service when needed in the gift shop.
  • Assisted with various aged-school, scout, senior and special needs groups, as well as offsite outreach.
  • Responsible for reset at the end of each floor day, and routine sanitation of museum materials accessed by visitors.
  • Provided daily checks for damage or need of replacements of tools and classroom materials for school groups.
  • Led guided tours for visitors and provided additional assistance in other departments when needed.
  • Assisted in the training and guidance of other volunteers, including those with special needs.
  • Created numerous education programs (referred to as educarts) for visitors and special groups.
  • Overseeing event flow and properly ensuring fire codes are met in regards to visitor attendance within building.
  • Organizing and hosting family-friendly community event within museum, as well as supervising volunteers throughout the event.
  • Initiated, researched, and developed educational materials for Meet Me at the Museum: Saturday Explorations program, as well as coordinated as a representative of the museum with community leaders and experts to support and contribute to upcoming museum programs and special events.

Cashier/Head Waitress/Assistant Manager of Operations

Steamers Family Buffet
02.2014 - 07.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from guests.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Trained staff members on use of POS system.
  • Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
  • .Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
  • Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Monitored inventory levels for tableware, glassware, and flatware, reducing shortages during peak times.
  • Streamlined communication between front-of-house and back-of-house teams for smoother restaurant operations.
  • Promoted positive work environment by addressing conflicts among team members promptly and professionally.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Ensured compliance with health regulations through regular staff training on food safety protocols.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Housekeeper/Custodian/Laundry Worker (seasonal)

Coastal Cleaning
06.2008 - 08.2008
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Operated electronic backpack vacuums and floor sweepers.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Changed bed linens and collected soiled linens for cleaning.
  • Moved furniture for cleaning and set up for special events.

Education

No Degree - Business Administration (Certification Ongoing)

Southeastern Community College
Whiteville, NC
01-2025

Associate of Science - Biology (concentration in Wildlife)

Southeastern Community College
Whiteville, NC
05-2021

Associate of Arts - General Studies (concentration in Education)

Southeastern Community College
Whiteville, NC
05-2021

Certified Nursing Assistant

Southeastern Community College
Whiteville
07-2013

High School Diploma -

East Bladen High School
Elizabethtown, NC
06-2011

Skills

  • Team leadership
  • Site inspection and management
  • Quality assurance
  • Problem-solving
  • Semi multi-lingual (ongoing learning)
  • Staff management
  • Site coordination
  • Conflict resolution
  • Site safety
  • Site management
  • Project management
  • Environmental awareness
  • Multitasking and organization
  • Customer relationship management
  • Documentation and reporting
  • Flexibility and adaptability
  • Safety procedures
  • Strategic planning
  • Shift scheduling
  • Operations management
  • Construction supervision
  • Analytical thinking
  • Inventory management
  • Safety monitoring
  • Data analysis
  • Coaching and mentoring
  • Reading blueprints
  • Estimating
  • Heavy labor
  • Business administration
  • Building, demolition, and renovation
  • Process improvement
  • Manual dexterity
  • Financial management
  • Verbal and written communication
  • Computer skills
  • Decision-making
  • Teamwork and collaboration

Interests

  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Cooking
  • Aiding in the rescue and awareness of animals
  • DIY and Home Improvement
  • Supporting STEM education initiatives and mentorship programs
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Documenting and sharing travel experiences
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Participating in local clean-up initiatives
  • Backpacking and Hiking
  • Blogging/Vlogging
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • I participate in low-impact exercises to strengthen core muscles
  • Volunteering
  • Outdoor Recreation
  • Graphic Design

Timeline

Site Manager/Volunteer

Shizzy’s Wildcat Rescue
04.2018 - 09.2024

North Carolina State Employee (temporary Position)

NC Museum of Natural Sciences at Whiteville
04.2018 - 04.2019

Front Office Assistant

Columbus Regional Healthcare System
07.2017 - 04.2018

Visitor Services and Education Assistant

NC Museum of Natural Sciences at Whiteville
03.2016 - 07.2017

Cashier/Head Waitress/Assistant Manager of Operations

Steamers Family Buffet
02.2014 - 07.2014

Housekeeper/Custodian/Laundry Worker (seasonal)

Coastal Cleaning
06.2008 - 08.2008

No Degree - Business Administration (Certification Ongoing)

Southeastern Community College

Associate of Science - Biology (concentration in Wildlife)

Southeastern Community College

Associate of Arts - General Studies (concentration in Education)

Southeastern Community College

Certified Nursing Assistant

Southeastern Community College

High School Diploma -

East Bladen High School

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Erika Elkins