Erika Davila
Mooresville
Summary
Dynamic and detail-oriented professional with extensive experience as a Business & Personal Assistant at First Class Preparatory School. Proven expertise in administrative assistance and exceptional customer service, adept at enhancing operational efficiency and fostering team collaboration. Bilingual in English and Spanish, with a strong work ethic and a commitment to excellence in all tasks. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business & Personal Assistant
First Class Preparatory School
Mooresville
10.2024 - Current
- Managed daily schedules, appointments, and meetings to enhance organizational efficiency.
- Coordinated event planning and logistics to ensure successful execution.
- Performed administrative tasks including phone call management, email correspondence, and record maintenance.
- Executed personal and business errands to support operational needs.
- Facilitated communication between team members and external contacts for streamlined collaboration.
- Provided classroom support by stepping in as a substitute when teachers were absent.
- Assisted with operations for the state food program, ensuring compliance, and smooth service.
- Gained retail experience working at The Unique Boutique in Concord Mills Mall.
- Supported ministerial and administrative needs in preparation for conferences and events.
- Helped set up childcare management software for sign-in/sign-out tracking, and enabled teachers to update parents throughout the day.
Office Assistant
P&G Landscaping
Mooresville
05.2021 - 10.2024
- Manage daily office operations, including answering phones, processing payroll, sending estimates, and handling deposits.
- Provide exceptional customer service by responding to client inquiries and resolving concerns promptly.
- Support financial processes by preparing invoices, charging accounts, and ensuring accurate record-keeping.
- Collaborate with leadership to improve office workflows and increase efficiency.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD01.2006
Skills
- Bilingual proficiency in English and Spanish
- Administrative assistance and scheduling
- Payroll processing and financial management
- Excellence in customer service
- Team leadership and collaboration
- Record management and data entry
- Problem solving and communication skills
- Handling of confidential information
- Calendar management
- Event planning
- Office administration
- Record keeping
- Customer service
- Attention to detail
- Team collaboration
- Adaptability to change
- Shipping and receiving packages
- Child management
- Staff collaboration
- Microsoft office proficiency
- Strong work ethic
- Screening calls
- Proper phone etiquette
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
Life Insurance
References
References available upon request.
Timeline
Business & Personal Assistant
First Class Preparatory School
10.2024 - Current
Office Assistant
P&G Landscaping
05.2021 - 10.2024
High School Diploma -
Northwestern High School