Erik Roman

• Strengthen active forces in peacetime and in time of war, provide support during national emergencies or lead community service efforts.
• Increased operational capabilities through the regular maintenance of vehicles, weapons systems, and other essential equipment.
• Enhanced unit readiness by conducting comprehensive training exercises and evaluations.
• Demonstrated resilience under pressure by consistently performing at a high level despite challenging conditions or unforeseen obstacles.
• Maintained required level of proficiency in use of firearms.
• Trained in conflict resolution among subordinates, equals and superiors.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.

• Processed daily orders through multi-carrier manifest system.
• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
• Followed procedures for control and distribution of completed products in line with shipment plans.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Trained new associates on basic and advanced shipment procedures.
• Unloaded incoming trucks and properly staged inventory for processing.
• Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
• Followed procedures at all times for personal and team safety.

• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
• Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted routine inspections to check quality and compliance with established specifications.
• Responded to and resolved customer questions and concerns.
• Applied security, safety and loss prevention strategies during shifts.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Regulated pricing, inventory count and supply during shift hours.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

• Resolved customer disputes to maintain positive relationships and increase customer base.
• Executed sales and marketing initiatives to increase revenue for company.
• Placed sales calls and handled sales for incoming customer calls.
• Implemented rental asset processes and cleanliness standards.
• Complied with governmental and other regulatory agencies by following policies and documenting transactions.
• Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Addressed guest complaints and resolved issues to promote satisfaction.

Throughout this period I was unemployed due to family and civil matters.

• Replaced windshields and windows in vans, trucks and cars.
• Wrote tickets, updated accounts and closed out work orders.
• Accepted and processed payments for services.
• Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
• Kept work areas organized, clean and free of hazards.
• Provided same level of care and attention to all customers, no matter vehicle value.
• Applied primer, installed glass and monitored curing.
• Removed particles such as dirt and loose glass from damaged areas.
• Processed returns of glass and moldings.
• Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
• Replaced seals around windows to prevent water leakage and protect surrounding structures.

• Managed multiple tasks in high-volume environment.
• Responded quickly to customer inquiries, answering questions and offering insight into products.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

• Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
• Negotiated purchase prices and explained sales, warranty and optional products.
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
• Answered telephone and email inquiries from potential customers.
• Completed registration paperwork and sales documentation.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.

• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
• Used equipment like forklifts and pallet jacks to move inventory.
• Unloaded shipments, reviewed merchandise and tracked paperwork.
• Completed daily cycle counts to maintain accuracy of records.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Received, sorted and processed damaged goods with vendors or manufacturers.
• Completed physical inventory counts each month.
• Completed stock inventories to identify and address issues negatively impacting controls.

• Reworked positions and workflow based on individual abilities and production targets.
• Set and revised production schedules to meet changing demands.
• Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
• Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
• Collected measurements and marked locations as part of project preparations.
• Helped successfully complete large project ahead of schedule.
• Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
• Utilized hammers, saws, squares, levels and fastening devices to complete projects.
• Operated equipment such as fork trucks and skidders.
• Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.