Erik Z. Rodriguez
Concord
Summary
Accomplished professional with extensive experience at Lutheran Church Services, excelling in network troubleshooting and customer service. Proven ability to manage inventory and resolve technical issues efficiently. Demonstrated expertise in team collaboration and time management, consistently achieving a 95% ticket resolution rate. Adept at leveraging technical support skills to enhance operational efficiency and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clerk
QuikTrip
Kannapolis
10.2022 - Current
- Mutiple Jobs such as Kitchen, Cleaning, and working register. Required to do math. Inventory and Great customer service. Money orders and cashing in checks. Able to do more than one task
Technology Intern
Cabarrus County Schools
Concord
10.2024 - 02.2025
- Answer calls, have a good customer service, Fix broken computers and organization and inventory of the computers. Shadow other IT Techs. Able to work on a ticketing system and make tickets.
Helpdesk Tech Intern
Lutheran Church Services
Salisbury
10.2023 - 02.2024
- Fixing Network issues such as connectivity problems or site outages. Also fixed Printers and phone connection used applications such as SolarWinds and AD management. I made new accounts for the system and created new ports. Configured Switches and installed. Customer service and team building skills. Assigned tickets and completed tickets upon time limit.
Education
Associate of Applied Science - Information Technology
Rowan Cabarrus Community College
Concord, NC05-2025
High School Diploma -
Early College of Technology
Concord, NC05-2025
Associates in applied Science -
Rowan Cabarrus Community College (RCCC)
Concord, NC01.2025
Skills
- Network troubleshooting
- Helpdesk support
- Computer repair
- Inventory management
- Technical support
- Customer service
- Time management
- Team collaboration
- Database entry
- Calendar management
- File and database management
- Prioritization
- Database management
- Information security
- Administrative tasks
- Handling payments
- Cash management
- Administrative support
- Filing systems
- File maintenance
- Scanning and copying
- Data entry
Certification
- Information Technology Cisco Networking – 2025
- Information Technology Cybersecurity and Ethical hacking – 2025
- Information Technology Network Security Administration – 2025
- Information Technology Essentials – 2025
- Cisco Certified Support Technician IT support –2025
- Diploma of Information technology System Administration
References
Available upon request
Languages
Spanish
Professional
English
Professional
Timeline
Technology Intern
Cabarrus County Schools
10.2024 - 02.2025
Helpdesk Tech Intern
Lutheran Church Services
10.2023 - 02.2024
Clerk
QuikTrip
10.2022 - Current
Associate of Applied Science - Information Technology
Rowan Cabarrus Community College
High School Diploma -
Early College of Technology
Associates in applied Science -
Rowan Cabarrus Community College (RCCC)
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