Erik Johnson
Carthage
Summary
Accomplished Customer Service Manager with a proven track record at Food Lion, enhancing customer experiences through strategic scheduling and conflict resolution. Demonstrated expertise in communication and attention to detail, driving team performance and store compliance. Recognized for optimizing staff coverage, resulting in a 20% increase in customer satisfaction. Fast learner adept at multitasking in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Food Lion
Sanford
11.2022 - Current
- Supervised customer service team to ensure high-quality support.
- Resolved customer inquiries and complaints efficiently and effectively.
- Implemented strategies to enhance the customer experience in-store.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Monitored performance metrics to identify areas for improvement.
- Was not only over the front end, but also over all the departments, including the Deli, Meat, and Produce, keeping all of them clean, fresh, and in compliance with the health department.
Receptionist/ CNA
Pine Ridge Primary & Urgent Care
Sanford
09.2024 - 08.2025
- Scheduled appointments efficiently using electronic health record systems.
- Managed a multi-line phone system for incoming calls and inquiries.
- Assisted medical staff with administrative tasks and documentation.
Assistant Customer Service Manager
Food Lion
Sanford
03.2022 - 11.2022
- Assisted in managing customer inquiries and resolving complaints effectively.
- Trained new staff on customer service protocols and company policies.
- Coordinated daily operations to enhance team productivity and service quality.
Front End Supervisor
Food Lion
Sanford
12.2021 - 03.2022
- Supervised daily operations to ensure efficient customer service and store management.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Collaborated with management to develop operational policies for store efficiency.
Sales Associate
Food Lion
Sanford
12.2020 - 12.2021
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of sales floor and displays.
- Operated cash register and processed customer transactions efficiently.
Education
High School Diploma - Medical/ Business
Chatham Central High School
Bear Creek, NC12.2018
Some College (No Degree) - Business
Central Carolina Community College
Sanford, NCCertificate - CNA
Central Carolina Community College
Sanford, North Carolina, NCSkills
- Scheduling
- Conflict resolution
- Fast Learner
- Time Management
- Effective Multitasking
- Communication
- Attention to detail
Professional Development
Served as Vice President in FFA.
Certification
Serf Save Certified
Timeline
Receptionist/ CNA
Pine Ridge Primary & Urgent Care
09.2024 - 08.2025
Customer Service Manager
Food Lion
11.2022 - Current
Assistant Customer Service Manager
Food Lion
03.2022 - 11.2022
Front End Supervisor
Food Lion
12.2021 - 03.2022
Sales Associate
Food Lion
12.2020 - 12.2021
High School Diploma - Medical/ Business
Chatham Central High School
Some College (No Degree) - Business
Central Carolina Community College
Certificate - CNA
Central Carolina Community College