Eriel Holloway
Cary
Summary
Energetic Member experienced in taking food orders, operating cash registers and cleaning and maintaining restaurant to promote hygienic image. Recognized for taking initiative to find and complete extra tasks. Collaborative team player committed to maintaining consistent workflow without compromising quality.Also love helping others and help meeting their needs,love communicating and seeing people smile and come o
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Crew Team Member
Little Caesars Pizza
Cary
05.2024 - Current
- Prepared food items following established recipes and quality standards.
- Operated kitchen equipment safely and efficiently during busy shifts.
- Provided excellent customer service by taking orders and answering questions.
- Maintained cleanliness in food preparation and dining areas throughout shifts.
- Trained new staff on operational procedures and customer service techniques.
- Handled cash transactions accurately while ensuring a positive customer experience.
- Cleaned work areas regularly throughout shift.
- Operated cash register accurately and efficiently.
- Restocked items on shelves as needed.
- Assisted customers with orders and inquiries.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Greeted customers and cultivated positive experiences in line with company standards.
- Followed all safety regulations while operating machinery or handling chemicals.
- Performed store opening and closing procedures as directed by management team.
- Organized stockroom shelves to maximize space efficiency.
- Monitored expiration dates of food products.
- Ensured that products are properly labeled before placing them on shelves.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
Manager
Bojangles' Famous Chicken 'n Biscuits
Clayton
03.2019 - 12.2023
- Supervised daily operations to ensure high service standards in fast-paced environment.
- Trained and mentored staff on food preparation and safety protocols.
- Managed inventory levels and coordinated meet demand.
- Conducted regular inspections to maintain cleanliness and compliance with health regulations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with team members to streamline processes and improve overall workflow.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Education
Clayton High School
Clayton, North CarolinaSkills
- Food preparation
- Kitchen equipment operation
- Cash handling
- Customer service
- Health regulations compliance
- Time management
- Process improvement
- Staff training
- Performance monitoring
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Leadership development
- Beverage preparation
- Hospitality and accommodation
- Food handling
- Health code compliance
- Menu memorization
- Problem-solving
- Food running
- Adaptability and reliability
- Recipe adherence
- Teamwork and collaboration
- Attention to detail
- Cleaning and sanitation
- Order management
- Reliability and punctuality
- Ordering procedures
- Tool and equipment use
- Dishwashing
- Team contributions
- Sales expertise
- Equipment maintenance
- Machine operations
- Inventory restocking
- Cleaning and sanitizing
- Safety awareness
- Integrity and honesty
- Flexible schedule
- Interactive communication skills
- Table setting
- Sanitizing
- Task prioritization
- Taking orders
- Supplies monitoring and restocking
- Maintenance and repair
- Influencing skills
- Clear communication
- Heavy lifting
- Self-discipline
- Valid Driver's license
- Product knowledge
- Positive attitude
- Food handling safety
- Basic cooking techniques
- Initiative-taking
- Performance improvement
- Product promotion
- Point-of-sale system
- Kitchen equipment maintenance
- Verbal and written communication
- Cooking
- Multitasking and organization
- Telephone etiquette
- Workplace safety
Certification
- CPR certified
Timeline
Crew Team Member
Little Caesars Pizza
05.2024 - Current
Manager
Bojangles' Famous Chicken 'n Biscuits
03.2019 - 12.2023
Clayton High School