Ericka Rose
Durham,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in tasks and procedures provided to complete. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Lane & Associates Family Dentistry
05.2023 - Current
- Processed and verified claims and payments for accuracy, ensuring timely invoicing and payment collection.
- Managed customer inquiries regarding billing discrepancies, enhancing client satisfaction through effective communication.
- Collaborated with cross-functional teams to streamline billing processes and reduce errors.
- Analyzed billing trends to identify discrepancies and recommend improvements to enhance overall accuracy.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Referral Specialist
Autism Therapeutic Services
07.2020 - 05.2023
- Accessed and reviewed patient records to verify receipt of completed referral paperwork.
- Implemented and collaborated with multiple departments on policies and procedures to ensure an efficient streamline process
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
- Developed and maintained strong working relationships with referral sources to streamline processing.
- Processed ABA and Occupational Therapy referral requests from patients, doctors, and other healthcare professionals.
- Maintained an average of 250 patients' active referrals
- Provided quality customer service through phone calls and emails
- Monitored referrals to foster timely completion and followed up with therapist(s) to facilitate treatment
- Data entered patient and insurance information proficiently and in a timely manner
- Monthly eligibility audits and quality assurance checks on all patient accounts
- Built professional relationships with service providers.
- Worked closely with Humana Military insurance to understand policies for patient care and their needed therapy services
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Processed payment via telephone and in person with a focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
- Provided excellent customer service, developing and maintaining client relationships.
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Partnered with other departments to provide top-notch service to clients.
- Assisted with the completion of referral forms and verified data accuracy and completion
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Treatment Plan Coordinator
Aspen Dental
10.2019 - 07.2020
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained a positive attitude during high-stress situations
- Conducted welcome calls for all new patients and set expectations on what their appointment is going to consist of
- Responded to patient question(s) in a timely manner
- Assisted the dentist in compiling a treatment plan that was suited best for the patient
- Provided a clear explanation of their appropriate treatment plan and options for payment, such as care credit, out-of-pocket expenses, insurance premiums, etc.
- Conducted follow-ups on account(s) that were past due OR never started treatment
- Maintained confidentiality of patient data and conditions to safeguard health information.
- Delivered excellent patient experiences and direct care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Worked with patients to schedule tests and procedures.
Customer Service Cashier
Publix Super Market
04.2015 - 10.2019
- Met customer service goals and exceeded customer expectations.
- Used POS system to enter orders, process payments, and issue receipts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Set up new sales displays each week with fresh merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Checked personal identifications during alcohol and tobacco sales.
- Redeemed coupons to discount purchases.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Dental Assistant
Greenberg Dental And Orthodontics
04.2018 - 04.2019
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments, prepared bills, and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
- Entered patient data into the computer system, adhering to strict privacy laws and maintaining a high level of accuracy.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Prepared patient x-rays and images for dentist review.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient X-rays and images for review by the dentist.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted dentists, hygienists, and other personnel by handling appropriate tools and supplies needed for procedures.
Shift Supervisor
Panera Bread
04.2010 - 04.2015
- Enforced company policies and regulations with employees.
- Performed as an example of food safety and proper sterilization of equipment and all surfaces within food production area
- Completed cash and credit card transactions accurately using POS software.
- Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
- Responded to and resolved customer questions and concerns.
- Conducted routine inspections to check quality and compliance with established specifications.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH08-2025
Associate of Arts - General Studies
St. Petersburg College
Seminole12.2019
EFDA Certificate For Dental Assisting - Dental Assisting
Academy For Dental Assistants
Seminole2017
High School Diploma -
Largo High School
Largo, FL06.2012
Skills
- HIPAA Regulations
- MS Office, Word, and Excel Expertise
- Patient Data Privacy
- Billing and Claims processing
- Data entry proficiency
- Decision-making
Timeline
Billing Specialist
Lane & Associates Family Dentistry
05.2023 - Current
Referral Specialist
Autism Therapeutic Services
07.2020 - 05.2023
Treatment Plan Coordinator
Aspen Dental
10.2019 - 07.2020
Dental Assistant
Greenberg Dental And Orthodontics
04.2018 - 04.2019
Customer Service Cashier
Publix Super Market
04.2015 - 10.2019
Shift Supervisor
Panera Bread
04.2010 - 04.2015
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Arts - General Studies
St. Petersburg College
EFDA Certificate For Dental Assisting - Dental Assisting
Academy For Dental Assistants
High School Diploma -
Largo High School