Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ericka Rose

Durham,NC

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in tasks and procedures provided to complete. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Billing Specialist

Lane & Associates Family Dentistry
05.2023 - Current
  • Processed and verified claims and payments for accuracy, ensuring timely invoicing and payment collection.
  • Managed customer inquiries regarding billing discrepancies, enhancing client satisfaction through effective communication.
  • Collaborated with cross-functional teams to streamline billing processes and reduce errors.
  • Analyzed billing trends to identify discrepancies and recommend improvements to enhance overall accuracy.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Referral Specialist

Autism Therapeutic Services
07.2020 - 05.2023
  • Accessed and reviewed patient records to verify receipt of completed referral paperwork.
  • Implemented and collaborated with multiple departments on policies and procedures to ensure an efficient streamline process
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
  • Developed and maintained strong working relationships with referral sources to streamline processing.
  • Processed ABA and Occupational Therapy referral requests from patients, doctors, and other healthcare professionals.
  • Maintained an average of 250 patients' active referrals
  • Provided quality customer service through phone calls and emails
  • Monitored referrals to foster timely completion and followed up with therapist(s) to facilitate treatment
  • Data entered patient and insurance information proficiently and in a timely manner
  • Monthly eligibility audits and quality assurance checks on all patient accounts
  • Built professional relationships with service providers.
  • Worked closely with Humana Military insurance to understand policies for patient care and their needed therapy services
  • Generated monthly invoices for customers in multiple formats to provide transparency.
  • Processed payment via telephone and in person with a focus on accuracy and efficiency.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Worked with multiple departments to check proper billing information.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Partnered with other departments to provide top-notch service to clients.
  • Assisted with the completion of referral forms and verified data accuracy and completion
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

Treatment Plan Coordinator

Aspen Dental
10.2019 - 07.2020
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Maintained a positive attitude during high-stress situations
  • Conducted welcome calls for all new patients and set expectations on what their appointment is going to consist of
  • Responded to patient question(s) in a timely manner
  • Assisted the dentist in compiling a treatment plan that was suited best for the patient
  • Provided a clear explanation of their appropriate treatment plan and options for payment, such as care credit, out-of-pocket expenses, insurance premiums, etc.
  • Conducted follow-ups on account(s) that were past due OR never started treatment
  • Maintained confidentiality of patient data and conditions to safeguard health information.
  • Delivered excellent patient experiences and direct care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
  • Worked with patients to schedule tests and procedures.

Customer Service Cashier

Publix Super Market
04.2015 - 10.2019
  • Met customer service goals and exceeded customer expectations.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Set up new sales displays each week with fresh merchandise.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
  • Resolved customer complaints and maintained a clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.
  • Redeemed coupons to discount purchases.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.

Dental Assistant

Greenberg Dental And Orthodontics
04.2018 - 04.2019
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Scheduled appointments, prepared bills, and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
  • Entered patient data into the computer system, adhering to strict privacy laws and maintaining a high level of accuracy.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Prepared patient x-rays and images for dentist review.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared patient X-rays and images for review by the dentist.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Assisted dentists, hygienists, and other personnel by handling appropriate tools and supplies needed for procedures.

Shift Supervisor

Panera Bread
04.2010 - 04.2015
  • Enforced company policies and regulations with employees.
  • Performed as an example of food safety and proper sterilization of equipment and all surfaces within food production area
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for the supervisor and communicated regularly on goals and progress.
  • Responded to and resolved customer questions and concerns.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
  • Helped store management meet standards of service and quality in daily operations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
08-2025

Associate of Arts - General Studies

St. Petersburg College
Seminole
12.2019

EFDA Certificate For Dental Assisting - Dental Assisting

Academy For Dental Assistants
Seminole
2017

High School Diploma -

Largo High School
Largo, FL
06.2012

Skills

  • HIPAA Regulations
  • MS Office, Word, and Excel Expertise
  • Patient Data Privacy
  • Billing and Claims processing
  • Data entry proficiency
  • Decision-making

Timeline

Billing Specialist

Lane & Associates Family Dentistry
05.2023 - Current

Referral Specialist

Autism Therapeutic Services
07.2020 - 05.2023

Treatment Plan Coordinator

Aspen Dental
10.2019 - 07.2020

Dental Assistant

Greenberg Dental And Orthodontics
04.2018 - 04.2019

Customer Service Cashier

Publix Super Market
04.2015 - 10.2019

Shift Supervisor

Panera Bread
04.2010 - 04.2015

Bachelor of Arts - Psychology

Southern New Hampshire University

Associate of Arts - General Studies

St. Petersburg College

EFDA Certificate For Dental Assisting - Dental Assisting

Academy For Dental Assistants

High School Diploma -

Largo High School

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Ericka Rose