Summary
Overview
Work History
Education
Skills
Timeline
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ERICKA JOHNSON

Wilmington

Summary

Dedicated professional with over 10 years of diverse experience in administration, customer service, and customer care. Proven track record of delivering exceptional service and support to clients. Skilled in problem-solving and adept at handling various administrative tasks efficiently. Seeking opportunity to better equip skills and expertise to contribute to the succession of a dynamic team.


Overview

13
13
years of professional experience

Work History

Insurance Claims Representative

ModivCare
12.2024 - 07.2025
  • Addressed inquiries and concerns from policy owners, ensuring clarity and satisfaction in all communications.
  • Collaborated with healthcare providers and insurance partners to facilitate seamless service delivery for clients.
  • Educated clients on the importance of preventive care and the available services under their Medicare plans.
  • Maintained accurate records of client interactions and follow-ups to ensure compliance, and quality service.


Senior Consultant

DemiAmir Consulting LLC
08.2018 - 09.2024
  • Introduce subject matter expert (SME) analytics into campaigns to cultivate clients' support populations, and model those stats into shared cloud servers to ensure campaign exposure on all social media platforms.
  • Develop and drive the prioritization of full marketing and advertising for every project and campaign through the integration of visual communication on all social media platforms, such as Twitter, Facebook, Mobilize, ActBlue, etc.
  • Prioritized projects and project tasks depend upon key milestones and deadline dates.
  • Liaised with customers, management, and the sales team to better understand customer needs and recommend appropriate solutions.


Administrative Assistant

Myrtle Beach Downtown Alliance
08.2022 - 05.2023
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to the main human resources files.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

COURIER CONTRACTOR

DASH Courier
01.2022 - 09.2022
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and client.
  • Verified package information to check for accuracy and completeness.
  • Tracked delivery status and updated client for expected delivery time.
  • Utilized GPS navigation systems to navigate faster routes.

PAYROLL ADMINISTRATOR

Margaret Catering LLC
02.2020 - 10.2020
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Managed employee benefits program, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.

FRONT DESK CLERK

Horizon Resort
08.2018 - 01.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information; managed over 250 customer calls per day.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

CUSTOMER CARE REPRESENTATIVE

Conduent Medicare Agency
06.2017 - 07.2018
  • Resolve over 250 inquiry calls per week using creative problem solving to adapt to client needs in order to progress in phone protocol to ensure an effective customer call and identify solutions.
  • Fielded high call volumes and engaged individuals with Medicare policies, generating over 100,000 outbound calls per year with a positive feedback rate.
  • Developed relationships and built a professional network in order to expand online media access, leading to increased exposure for the organization.
  • Responded to customer needs through competent customer service and prompt problem-solving.

CASHIER

Food Lion
06.2012 - 04.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Education

Bachelor of Science - Economics

Winthrop University
Rock Hill, SC
05.2016

Skills

Microsoft office

Data analysis

Interpersonal communication

Conflict resolution

Customer service

Data entry

Time management abilities

Customer relations

Customer relationship management (CRM)

Sales expertise

Timeline

Insurance Claims Representative

ModivCare
12.2024 - 07.2025

Administrative Assistant

Myrtle Beach Downtown Alliance
08.2022 - 05.2023

COURIER CONTRACTOR

DASH Courier
01.2022 - 09.2022

PAYROLL ADMINISTRATOR

Margaret Catering LLC
02.2020 - 10.2020

Senior Consultant

DemiAmir Consulting LLC
08.2018 - 09.2024

FRONT DESK CLERK

Horizon Resort
08.2018 - 01.2019

CUSTOMER CARE REPRESENTATIVE

Conduent Medicare Agency
06.2017 - 07.2018

CASHIER

Food Lion
06.2012 - 04.2017

Bachelor of Science - Economics

Winthrop University

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ERICKA JOHNSON