Ericka Jenkins

• Manually pulled @50 taxpayers’ payment vouchers and checks that were deleted from the electronic system and make corrections for reprocessing
• I am also the Courier, delivering taxpayer remittance to the bank for the deposit
• I enter @35 taxpayers' data in an accounting spreadsheet after balancing

• Answered 15 phone calls from the public, parole/probation officers and court staff
• Filing and other office duties
• Issued uniforms and equipment to Parole and Probation Officers
• Completed other duties needed for operations of the agency

• Scan @75 hard files into database
• Maintain file room

Destroy@15 old hard files

• Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.

• Merged @75 old bank accounts with new account numbers
• Improved accuracy of financial reports with diligent data entry and verification tasks.
• Completed data entry tasks efficiently, ensuring accuracy and confidentiality of information.
• Used data entry skills to accurately document and input statements.

Cashier for over 100 student lunch accounts

• Prep, Prepare and Serve meals following nutrition guidelines
• Maintain a clean and safe food preparation area
• Make end of day cash receipt bank deposits
• Generated menus for 100 children based on preferences, wellness goals and dietary needs.

• Answer multi-line phone system
• Data Entry
• Maintain Inmate/Staff accounts
• Retrieve and Distribute Incoming/Outgoing Mail and UPS Packages
• Maintain Logbooks and Files
• Order Office Supplies as Scheduled
• Inspect incoming/outgoing mail and packages for contraband
• Assisted team members in meeting deadlines, ensuring timely completion of all projects.
• Accounts Receivable

• Set /confirm appointments
• Check patients in/out
• Verify insurance coverage
• Input testing data into electronic medical file

Answer @20 incoming/outgoing calls on a multi-line phone system

• Retrieve and distribute mail/parcel

• Welcome visitors; determine nature of business, and direct visitors to appropriate individual
• Answer incoming telephone calls operating ARC Control Operator and Cisco multi-line telephone systems
• Receive, sort, and route mail to appropriate department/individual
• Monitor visitor access and issues passes as needed
• Order, receive, and maintain office supplies
• Help with document scanning, data entry and other clerical duties as needed
• Responded to inquiries from callers seeking information.

• Directly supervised 200+ subordinates and ensured the daily operations of the Security Department by assigning/reviewing subordinate work, Staff scheduling, conducting daily briefings and maintaining the armory
• Managed facility visitor screening process, transportation equipment/vehicles, conducted security rounds to ensure the safety and security of the institution
• Input data into the Offender Based State Correctional Information System (OBSCIS), Criminal Justice Information System (CJIS), NCIC and prepared reports
• Performed disciplinary counseling, reprimands, evaluations, timekeeping duties and other administrative related tasks as needed

• Created/Maintained, reviewed, and verified manual and computerized commitment and background records of convicted felons to certify the legality of commitment times for felons sentenced by the courts to a State Correctional Facility
• Received/Sent paperwork from/to the courts via email, fax, and mail
• Operated multi-line telephone system
• Conducted other office duties (copying, filing, time stamping)
• Input data to the FBI's NCIC System and MD's Criminal Justice Information System (CJIS)
• Prepared correspondence from the records office to Judges, Attorneys, Parole Officers, Outside Jurisdictions, and Inmates regarding projected release dates or other pertinent information
• Maintained a reference library of legal publications and received ongoing training regarding changes in Laws, Statutes, Regulations, Policies and Court Orders which may affect the way a felon's commitment sentence is calculated

• Supervised, trained, and reviewed work of (5) subordinate staff members
• Conducted security rounds to ensure safety/security in sensitive/non sensitive security areas
• Sorted/Issued Incoming inmate mail checking for contraband
• Greet/Escort visitors/vendors entering the institution
• Input/Retrieve data from the Offender Based State Correctional Information System (OBSCIS), Criminal Justice Information System (CJIS), and N.C.I.C
• And prepare reports using Windows based software
• Handle disciplinary counseling recommendations, performance appraisals and served in the capacity of Acting Lieutenant when needed
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.