Ericka Anderson
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A self-motivated team player with high energy, initiative, focus and eagerness to learn. Able to quickly access and solve problems with a professional, personable and articulate presentation. Great understanding of Agile methodologies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Analyst
Bank Of America, NA- Deposits
02.2021 - Current
- Interact with internal customers to understand business needs and translate into requirements and project scope.
- Collaborate with stakeholders to define project objectives and criteria.
- Perform gap analysis to identify areas of improvement.
- Improve business direction by prioritizing customers and implementing changes based on collected feedback.
- Create stories and spikes in JIRA to track team progress.
- Defect triage with development team and stakeholders using JIRA and HP ALM.
- Executed analysis of risks and identified risk mitigation strategies.
- Provided technical support for troubleshooting analytics and reporting issues.
- Assist in Agile ceremonies (Daily Stand-Up, Sprint Planning, PI Planning and Retrospectives)
QA Lead /Business Analyst
Bank Of America, NA- Business Events
07.2020 - 02.2021
- QA team lead of 6 on-shore team members
- Managed and assigned daily tasks to team
- Planned, managed and executed test scripts in accordance with test strategies
- Reviewed test cases and other testing artifacts, created by other team members, for accuracy and completeness
- Created and executed SQL scripts for data validation on Teradata platform
- Created and managed defects within ALM and JIRA
- Coordinated testing efforts with external teams
- Provided daily status updates to leadership
- Collaborated with stakeholders to define business requirements
- Translated business requirements into specification documents for technology teams
- Conducted specification document review meetings with stakeholders and technology teams
- Performed postproduction data validation for coding changes made as per specification documents
- Presented testing results to stakeholders, senior leadership and technology teams at the end of each quarter
QA Lead
Bank Of America, NA- Online Banking
08.2017 - 07.2020
- Managed a team of 8 onshore/offshore QA.
- Created test plans and executed test scripts in accordance to project requirements utilizing Q-Test and HP ALM.
- Participated in agile ceremonies (sprint planning, grooming, daily stand-up meetings, retrospectives and PI Planning).
- Facilitated QA team meetings and individual status meetings.
- Mentored and encouraged team members to strive for excellence while fostering professional growth.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Tested code across multiple browsers/ platforms (IE, Safari, Chrome, Firefox, iPhone, Android, Microsoft Edge and Appian).
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Improved quality processes for increased efficiency and effectiveness.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Devised specifications for processes.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Reported problems and concerns to management.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Managed defects via Rally, JIRA and HP ALM
QA Lead/Scrum Master
McKesson
02.2013 - 08.2017
- Lead a team of 4 QA members
- Managed and assigned daily tasks to onshore/ offshore team members.
- Provided team guidance across the test phase of the SDLC process.
- Evaluated and tested new or modified software programs and software development procedures used to verify programs are functioning according to user requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Collaborated effectively with developers, project managers and product managers to identify program improvements and/ or corrections that were needed.
- Tested software for validity of results, accuracy and reliability across multiple platforms (Desktop, iPad, Microsoft Surface and Android/iPhone)
- Wrote test cases for ongoing software testing.
- Created and executed SQl scripts for in-house test environments.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
- Led sprint reviews and planning meetings to promote full team engagement.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Facilitated team decision making.
- Assisted with documentation for Quality Management Systems on FDA regulated medical device Class 1.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
Clinical Consultant
Premier Inc
06.2009 - 02.2013
- Responsible for maintaining a comparative database, with over 500 hospitals, to identify opportunities for improving health care practices and reducing costs.
- Managed implementations with new hospital clients. This would include: mapping historical data from the hospital charge master, working with hospital personnel to ensure data is accurate for viewing in software, scheduling/ coordinating an onsite visit with the appropriate hospital personnel to review mappings and reports obtained from software.
- Utilized tools such as Access, SQL and Excel to help verify integrity of hospital data.
- Identified hospital billing errors and ensure correct ICD-9 coding while maintaining HIPPA compliance.
- Developed and proposed solutions for making positive improvements to operational and patient care strategies.
- Collected and analyzed key data to make accurate assessments.
- Improved workflow automation to reduce wasted time and resources.
- Guided staff in clinical best practices and evidence-based methods.
Education
Practical Nursing -
ECPI University
Charlotte, NC10.2006
No Degree - General Studies
Central Piedmont Community College
Charlotte, NC12.2003
Skills
- Pivot Tables
- Web-Based Reporting Tools
- User Acceptance Testing (UAT)
- Test Case Scenarios
- Business Requirements
- Forecasting and Planning
- Scrum Methodology
- Acceptance Criteria
- SQL
- Process Improvement Strategies
- SDLC
- Appian Platform Testing
- Waterfall
Certification
Certified SAFe 6 Product Owner/ Product Manager
Timeline
Business Analyst
Bank Of America, NA- Deposits
02.2021 - Current
QA Lead /Business Analyst
Bank Of America, NA- Business Events
07.2020 - 02.2021
QA Lead
Bank Of America, NA- Online Banking
08.2017 - 07.2020
QA Lead/Scrum Master
McKesson
02.2013 - 08.2017
Clinical Consultant
Premier Inc
06.2009 - 02.2013
Practical Nursing -
ECPI University
No Degree - General Studies
Central Piedmont Community College
Certified SAFe 6 Product Owner/ Product Manager
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