Erick Daniels
Raleigh
Summary
Dynamic professional with a proven track record in customer service and performance management at Earl Dixon. Adept at conflict resolution and employee training, I consistently enhance client satisfaction and operational efficiency. My strong organizational skills and commitment to excellence ensure timely and effective support in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Manager on Duty for Used Car Connections
Earl Dixon
07.2017 - 02.2025
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Driver for FedEx
Darren
01.2015 - 12.2016
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Legal Assistant
Robert J Harris
10.2009 - 03.2014
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Conducted comprehensive legal research using various resources such as online databases, law libraries, or government agencies to support case strategies effectively.
Education
GED -
Greater Piedmont
Charlotte, North Carolina02.2007
Skills
- Customer service
- Employee training
- Conflict resolution
- Performance management
- Operations management
Timeline
Manager on Duty for Used Car Connections
Earl Dixon
07.2017 - 02.2025
Driver for FedEx
Darren
01.2015 - 12.2016
Legal Assistant
Robert J Harris
10.2009 - 03.2014
GED -
Greater Piedmont
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