Ericia A. Kittrell

• Conducted precise monthly audits and inspections for hospital wards to ensure medication availability.
• Streamlined inventory management processes by efficiently restocking medications across all wards.
• Supported pharmacists in processing new prescription orders and resolving Omni Cell issues.
• Maintained accurate records, enhancing data reliability and accessibility.
• Handled inbound calls, providing timely responses to physicians' and nurses' inquiries.
• Worked with patients committed involuntarily or voluntarily seeking mental health support.

• Completed medication history documentation for patient charts prior to or upon admission.
• Restocked patient-specific medications and maintained general Pyxis inventory.
• Verified medical records through coordination with external pharmacies and retrieval of electronic files.
• Conducted outbound calls to family members for information verification.
• Managed secure chat communications, screened calls, and updated charts promptly.
• Communicated with emergency room providers and nursing staff as needed.

Handled controlled substances in compliance with regulatory guidelines.

• As a Pharmacy Tech, I served patients inside of a community clinic offering free, or sliding scale services of lower income families.
• Assisted with enrolling patients in prescription assistance programs, data entry, making outbound calls, and taking inbound calls.
• Completing prior authorizations, resubmitting any billing issues, assisting the Pharmacist on duty with completing medication orders sent by Doctors.
• Cash handling, Opening and closing of the Pharmacy, cash handling, POS experience, House keeping of the pharmacy.
• Inventory management, record keeping, printing, faxing, emailing.

• As a sales associate of the Pharmacy I assisted with checking out customers picking up prescriptions from the pharmacy or making over the counter purchases.
• After being on the job 6 months I was offered to enroll in an Online course to become a Certified Pharmacy Tech.
• Once certified my duties then included data entry, counting of medications, inventory management, filing of paper work/ documents.
• Keeping up to date records if/ when needed.
• Housekeeping of the Pharmacy.
• Closing and opening of Pharmacy.
• Counting down cash drawers used for the day or operations.
• Restocking on floor and behind the counter supplies/ medications.
• Screening phone calls/ assisting those if able with questions and concerns over the phone.
• Cash handling / Point of Service experience.

• Delivered exceptional customer service through active listening and engagement techniques.
• Assisted customers in locating fabrics and crafting supplies with meticulous attention to detail.
• Operated cash register, processing transactions accurately across diverse payment methods.
• Maintained cleanliness and organization of checkout area and store displays for optimal presentation.
• Handled customer inquiries and resolved issues professionally to foster positive experiences.
• Restocked shelves regularly with fabric, craft tools, and seasonal merchandise to ensure product availability.
• Collaborated with front-end staff to enhance efficiency in customer assistance processes.
• Trained new team members on cash register operations, stock procedures, and customer service protocols.

• As a customer Service Representative. I took inbound calls, assisting wireless customers with processing payments.
• Completing trouble shooting steps when technical issues are experienced.
• Process payments over the phone via credit card number or account on file.