Erica Ohman
Hickory
Summary
With a proven track record at Catawba Valley Family Medicine - South Hickory, I excel in patient care coordination and clinical oversight. Demonstrated success in streamlining processes and enhancing team efficiency, I bring a blend of strong communication skills and HIPAA compliance expertise. Achievements include significantly improving service delivery standards and fostering interdisciplinary collaboration.
Overview
11
11
years of professional experience
Work History
Clinical Team Lead
Catawba Valley Family Medicine - South Hickory
12.2021 - Current
- Achieved timely completion of projects by efficiently managing resources and prioritizing tasks for the clinical team.
- Streamlined patient intake process, reducing wait times and increasing overall clinic efficiency.
- Conducted quality assurance evaluations to identify areas for improvement in service delivery, resulting in higher standards of care across the board.
- Contributed to interdisciplinary team meetings to review client caseload, treatment, concerns and recommendations.
- Reduced errors in patient documentation by conducting regular audits and providing training to the clinical team members.
- Scheduled tests and procedures for patients needing additional or specialized care.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Ordered and restocked medical supplies for the office.
- Assisted in Billing
- Overview PTO and schedule needs
Phlebotomist
Grace Hospital
10.2017 - 12.2021
- Packaged and shipped specimens to central lab daily.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Reviewed and processed requisitions for laboratory tests.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Registered patients while putting in demographics as such as insurance as well before ordering and performing blood draw.
CNA
Brian Center
09.2015 - 09.2017
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cashier
Tonys Pizza
09.2013 - 10.2016
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Phlebotomist
Caldwell Community College And Technical Institute
Hudson, NC01-2017
No Degree - Certified Nursing Assistant
Caldwell Community College And Technical Institute
Hudson, NC01-2015
High School Diploma -
Hickory High School
Hickory, NC06-2012
Skills
- Patient care coordination
- Clinical oversight
- HIPAA compliance
- Insurance verification
- Meeting coordination
- Electronic health records
Timeline
Clinical Team Lead
Catawba Valley Family Medicine - South Hickory
12.2021 - Current
Phlebotomist
Grace Hospital
10.2017 - 12.2021
CNA
Brian Center
09.2015 - 09.2017
Cashier
Tonys Pizza
09.2013 - 10.2016
No Degree - Phlebotomist
Caldwell Community College And Technical Institute
No Degree - Certified Nursing Assistant
Caldwell Community College And Technical Institute
High School Diploma -
Hickory High School
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