Erica Newton
Ayden
Summary
Detail-oriented and dependable professional with extensive experience in healthcare administration, customer service, and staff supervision. Strong background in handling sensitive information, accurate data entry, and multitasking in fast-paced environments. Demonstrated ability to communicate effectively with individuals affected by substance use disorders, mental health disorders, verify insurance, conduct intakes, and support seamless patient onboarding. Proficient in EHRs, CRMs, and modern digital communication tools. Seeking to leverage medical knowledge and administrative expertise by lowering barriers to care and contributing to high-impact telemedicine solutions in an Enrollment Coordinator role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Engagement Specialist
Carenet Health
07.2025 - Current
- Assisted in developing patient engagement strategies to enhance health outcomes.
- Managed communication channels, ensuring timely responses to patient inquiries.
- Utilized CRM tools to track interactions and optimize patient follow-up processes.
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
Intern
Robeson Health Care
01.2024 - 05.2025
- Serve as the first point of contact for prospective patients seeking behavioral health and substance use treatment.
- Conduct detailed intake interviews to assess patient goals, collect clinical history, and determine program eligibility.
- Coordinate with multidisciplinary care teams to facilitate smooth onboarding and first appointments.
- Verify insurance coverage across Medicaid, Medicare, and commercial plans using electronic verification tools.
- Update EHR and CRM systems in real time to reflect enrollment status and follow-up tasks.
- Communicate with patients via phone, SMS, and email to answer questions and provide enrollment guidance.
- Provide community resource referrals based on patient needs, including housing,food, and counseling services.
Assistant Resident Coordinator
Rose Vista Assisted Living
06.2020 - 01.2021
- Facilitated communication between residents and management to address concerns effectively.
- Coordinated community events to foster resident engagement and participation.
- Verify insurance coverage across Medicaid, Medicare, and commercial plans using electronic verification tools.
- Update EHR and CRM systems in real time to reflect enrollment status and follow-up tasks.
Assistant Resident Care Coordinator
Kinston Assisted Living
06.2019 - 06.2020
- Coordinated resident care plans to ensure individualized support and improved quality of life.
- Collaborated with healthcare professionals to assess and address residents' medical and emotional needs.
- Facilitated communication between residents' families and healthcare staff, enhancing satisfaction and trust.
- Advocated for residents' rights, promoting dignity and respect throughout interactions between staff members and residents.
Assistant Resident Care Coordinator
Care One Memory Unit
10.2018 - 06.2019
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching, and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Customer Service Representative
Convergys
03.2016 - 05.2019
- Managed patient scheduling and appointment confirmations, streamlining operations.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Educated patients on insurance benefits and coverage options, improving understanding.
- Managed difficult conversations with compassion and professionalism, helping de-escalate tense situations while maintaining a focus on finding resolutions.
Supervisor In Charge/ Med Tech
A New Beginning Family Care Home
06.2016 - 10.2018
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Managed inventory and supply ordering, maintaining adequate resources for resident needs.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Supervisor In Charge/ Med Tech
Spring Arbor of Kinston
02.2015 - 07.2016
- Monitored resident care plans, coordinating with healthcare professionals for optimal outcomes.
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Advocated for patient safety by reporting any discrepancies or concerns in test results to clinicians, ensuring immediate attention to potential health issues.
Education
Associate of Applied Science - Social And Human Services: General
Pitt Community College
Winterville, NC05-2025
Associate of Applied Science - Medical Office Administration: General
Pitt Community College
Winterville, NC12-2023
Skills
Patient Enrollment & Intake
Insurance Verification
EHR & CRM Systems (Epic, Salesforce, etc)
Call Center & Live Chat
Communication
Telemedicine Coordination
Healthcare Administration
HIPAA Compliance
Community Resource Referral
Google Workspace (Drive, Sheets, Calendar)
Mac OS Proficiency
Certification
Certificate for Office Administration: Office Admin Fundamentals
Certificate for Medical Office Admin: Medical Office Receptionist
Certificate for Medical Office Admin: Patient Services
Representative
Diploma for Medical Office Admin: Patient Services Representative
Timeline
Engagement Specialist
Carenet Health
07.2025 - Current
Intern
Robeson Health Care
01.2024 - 05.2025
Assistant Resident Coordinator
Rose Vista Assisted Living
06.2020 - 01.2021
Assistant Resident Care Coordinator
Kinston Assisted Living
06.2019 - 06.2020
Assistant Resident Care Coordinator
Care One Memory Unit
10.2018 - 06.2019
Supervisor In Charge/ Med Tech
A New Beginning Family Care Home
06.2016 - 10.2018
Customer Service Representative
Convergys
03.2016 - 05.2019
Supervisor In Charge/ Med Tech
Spring Arbor of Kinston
02.2015 - 07.2016
Associate of Applied Science - Social And Human Services: General
Pitt Community College
Associate of Applied Science - Medical Office Administration: General
Pitt Community College
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