Summary
Overview
Work History
Education
Skills
Timeline
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Erica Newton

Ayden

Summary

Skilled professional ready to excel in a leadership role with a focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with the swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Supervisor in Charge/Med Tech

Rose Vista Assisted Living
06.2020 - 01.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Supervisor In Charge/ Med Tech

Kinston Assisted Living
06.2019 - 06.2020
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.

Supervisor In Charge/ Med Tech

Care One Memory Unit
10.2018 - 06.2019
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Advocated for patient safety by reporting any discrepancies or concerns in test results to clinicians, ensuring immediate attention to potential health issues.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.

Customer Service Representative

Convergys
03.2016 - 05.2019
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders and returns efficiently, ensuring high levels of customer satisfaction.
  • Collaborated with team members to improve service delivery processes and streamline workflows.
  • Utilized CRM software to maintain accurate customer records and track interactions effectively.

Supervisor In Charge/ Med Tech

A New Beginning Family Care Home
07.2016 - 10.2018
  • Participated in quality improvement projects aimed at enhancing patient outcomes while reducing overall healthcare costs.
  • Reduced medication errors by diligently reviewing prescriptions for accuracy and potential drug interactions.
  • Safeguarded patient privacy by adhering to HIPAA regulations when handling sensitive medical information.
  • Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
  • Continuously updated professional knowledge through participation in training programs, reading current literature, attending conferences, or engaging in other educational opportunities related to the field of pharmaceuticals.

Supervisor In Charge/ Med Tech

Spring Arbor Assisted Living
02.2015 - 07.2016
  • Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Turned and repositioned patients to prevent bedsores.

Education

Associate of Applied Science - Social And Human Services

Pitt Community College
Winterville, NC
05-2025

Associate of Applied Science - Medical Office Administration: General

Pitt Community College
Winterville, NC
12-2023

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Strategic planning

Timeline

Supervisor in Charge/Med Tech

Rose Vista Assisted Living
06.2020 - 01.2021

Supervisor In Charge/ Med Tech

Kinston Assisted Living
06.2019 - 06.2020

Supervisor In Charge/ Med Tech

Care One Memory Unit
10.2018 - 06.2019

Supervisor In Charge/ Med Tech

A New Beginning Family Care Home
07.2016 - 10.2018

Customer Service Representative

Convergys
03.2016 - 05.2019

Supervisor In Charge/ Med Tech

Spring Arbor Assisted Living
02.2015 - 07.2016

Associate of Applied Science - Social And Human Services

Pitt Community College

Associate of Applied Science - Medical Office Administration: General

Pitt Community College

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Erica Newton