Erica Montano
Garner
Summary
Energetic front desk receptionist dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Avance Care
02.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Patient Coordinator
Avance care
01.2016 - Current
- Verified insurance before patient's appointment
- Collect copays, schedule appointments, customer service, answer the phone calls
Call Center Representative
Advanced community care
02.2012 - 01.2016
- Answer phone calls, customer service, schedule appointments, send messages to providers
Radiologist Scheduler
Nevada Imaging Centers
07.2006 - 12.2011
- Schedule various radiology test, verify insurances, customer service
Education
GED -
Nevada Career Institute
North Las Vegas, NVSkills
- Process Optimization and Improvement
- Patient Care and Education
- Electronic Records Management
- Acute Care
- Long-Term Care
- Rehabilitative Care
Timeline
Medical Assistant
Avance Care
02.2022 - Current
Patient Coordinator
Avance care
01.2016 - Current
Call Center Representative
Advanced community care
02.2012 - 01.2016
Radiologist Scheduler
Nevada Imaging Centers
07.2006 - 12.2011
GED -
Nevada Career Institute
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