ERICA MCCLARY
Charlotte
Summary
Motivated Healthcare Administration student with experience in healthcare support, patient care, customer service, billing operations, and community outreach. Strong background in communication, documentation, problem-solving, and relationship management. Proven ability to work effectively with diverse populations while maintaining professionalism, confidentiality, and accuracy. Seeking a Healthcare Management or Healthcare Administration position to contribute leadership, organizational, and patient-centered service skills within a healthcare setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Healthcare Federal Relations & Public Policy Internship
Charlotte, NC
- Participated in healthcare policy discussions and community health initiatives.
- Assisted with patient information collection and health-related documentation.
- Gained exposure to healthcare systems, regulations, and public health programs.
- Supported outreach efforts focused on healthcare awareness and access.
Business Billing Specialist
Ultra Violet Mental Health
Salisbury, NC
04.2023 - 11.2025
- Assisted clients with billing inquiries, account management, and service-related concerns.
- Maintained detailed and accurate client records and documentation.
- Managed high-volume interactions while ensuring professionalism and accuracy.
- Demonstrated strong conflict-resolution, communication, and relationship-management skills.
- Supported operational efficiency through timely problem-solving and customer service.
Retail Sales Associate
Shoe Department
Charlotte, NC
06.2020 - 08.2023
- Delivered exceptional customer service and assisted customers with purchasing decisions.
- Maintained inventory, organized merchandise, and supported daily store operations.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet sales and customer satisfaction goals.
- Seasonal
CNA
Certified Nursing Assistant (CNA)
Charlotte, NC
08.2022 - 02.2023
- Completed classroom and clinical training focused on patient care and healthcare operations.
- Assisted healthcare professionals with monitoring patient conditions and documenting vital signs.
- Supported patient comfort, safety, and well-being.
- Developed strong interpersonal and communication skills while interacting with patients and healthcare staff.
Education
Bachelor's Degree - Healthcare Administration
Barton College
Wilson, NC01-2027
Skills
- Healthcare Administration
- Patient Relations
- Medical Documentation
- Customer Service
- Leadership & Teamwork
- Communication
- Data Entry & Record Management
- Problem Solving
- Microsoft Office Suite
- MacOS
- Research & Analysis
- Confidentiality & Compliance
- Community Outreach
- Data Entry
- Record Documentation
- Customer Account Management Systems
Accomplishments
ACADEMIC HONORS
- President's List, Barton College (2025–2026)
- Dean's List, Barton College (2025–2026)
- Maintained a 3.5 GPA while competing as a collegiate student-athlete
Certification
CNA certification
Languages
English
Full Professional
Timeline
Business Billing Specialist
Ultra Violet Mental Health
04.2023 - 11.2025
CNA
Certified Nursing Assistant (CNA)
08.2022 - 02.2023
Retail Sales Associate
Shoe Department
06.2020 - 08.2023
Healthcare Federal Relations & Public Policy Internship
Bachelor's Degree - Healthcare Administration
Barton College
LEADERSHIP, VOLUNTEERISM & INVOLVEMENT
- American Cancer Society Volunteer Intern
- Supported cancer awareness initiatives, event coordination, and community engagement activities.