Erica Kochan
Jacksonville
Summary
Dedicated Habilitation Technician at Carobell Inc. Used empathy and compassion to handle any discrepancies in the normal workday. Adaptable and looking to transition into a new field. Friendly demeanor, developed strong professional and member-based relationships, and demonstrated compelling problem-solving and communication skills. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
2
2
years of professional experience
Work History
Habilitation Technician
Carobell Inc
04.2025 - Current
- Assisted members with daily living activities to enhance quality of life.
- Assisted members with daily hygiene needs and encouraged independence
- Implemented personalized care plans in collaboration with multidisciplinary teams to meet individual client needs.
- Monitored client progress and reported changes to supervisors for timely adjustments in care strategies.
- Facilitated recreational and therapeutic activities to support social interaction and skill development among clients.
- Ensured documentation was up-to-date and accurate based on relevance and importance.
Shift Leader
Five Guys
Jacksonville
07.2023 - 12.2025
- Managed daily operations to ensure a smooth and efficient shift.
- Monitored food preparation and presentation to uphold quality standards.
- Implemented health and safety protocols to maintain a clean environment.
- Trained staff on menu items and food safety procedures.
- Encouraged team collaboration to enhance overall performance.
Guest Service Representative
Motel 6
07.2024 - 05.2025
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Managed front desk operations, ensuring accurate check-in and check-out processes.
- Maintained cleanliness and organization of lobby and common areas to enhance guest experience.
- Assisted in training new team members on hospitality standards and operational procedures.
- Used empathy to provide solutions for any guest discrepancies.
- Coordinated with housekeeping staff to ensure timely room availability for incoming guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Education
Associate of Applied Science - Associate of Applied Science
Coastal Carolina Community College
Jacksonville, North Carolina, NC05-2028
Skills
- Reliability
- Punctuality
- Behavioral support
- Professionalism
- Personal hygiene assistance
- Microsoft Teams
- Excel
- Goal implementation
- Individualized care planning
- Customer service
- Staff training
- Health and safety
- Quality assurance
- Decision-making capacity
References
References available upon request.
Timeline
Habilitation Technician
Carobell Inc
04.2025 - Current
Guest Service Representative
Motel 6
07.2024 - 05.2025
Shift Leader
Five Guys
07.2023 - 12.2025
Associate of Applied Science - Associate of Applied Science
Coastal Carolina Community College