Erica Kingsley
Kernersville
Summary
Demonstrated ability to maintain high productivity and efficiently complete tasks. Responsible and friendly professional makes customers feel welcome, listens to demands and promotes merchandise with practiced care to individual needs. Proven skills in communication, empathy, and problem-solving to support individuals in distress and ensure positive outcomes.
Overview
7
7
years of professional experience
Work History
Bakery Team Member
Whole Foods Market
Winston Salem
05.2024 - Current
- Designed, decorated, and finished specialty cakes, tarts, and pastries to meet quality standards
- Supported customers with bakery orders, delivering personalized service and tailored product recommendations to enhance their experience.
- Ensured cleanliness and organization of work area, adhering to food safety and sanitation guidelines to uphold quality standards.
Shift Lead
Dutch Bros
Greeley
03.2019 - 04.2024
- Supervised team of 8+ employees, fostering positive atmosphere to enhance engagement and customer satisfaction.
- Developed strategies that improved team performance, customer experience, and operational efficiency.
- Trained newly hired staff on store policies and procedures to ensure compliance and smooth integration.
Crisis Specialist
North Range Behavioral Health
Greeley
08.2022 - 12.2022
- Supported clients in care plans by providing emotional support, aiding in problem-solving, and advocating for their needs.
- Facilitated client admission process, including orientation and group therapy, to enhance clients' transition and adjustment.
- Oversaw meal services and conducted wellness checks to ensure clients' health and well-being.
- Attended house and community meetings to discuss client needs and progress.
Education
B.A. - Psychology
University Of Northern Colorado
Greeley, CO12-2022
Skills
- Effective Time Management
- Creative Problem Solving
- Team collaboration
- Reliable professional
- Care plan development
- Client relationship management
- Effective communication
- Active listening
- Food safety practices
Timeline
Bakery Team Member
Whole Foods Market
05.2024 - Current
Crisis Specialist
North Range Behavioral Health
08.2022 - 12.2022
Shift Lead
Dutch Bros
03.2019 - 04.2024
B.A. - Psychology
University Of Northern Colorado