ERICA HOLLIS
Greenville
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Camping World
01.2022 - 01.2025
- Tracked customer inquiries, problems, and solutions through detailed documentation.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Healthcare Customer Service Representative
Conduent
11.2020 - 07.2021
- Reviewed customer account information to determine current issues and potential solutions
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Administrative Assistant
East Carolina University
09.2018 - 10.2020
- Answered phone calls, directed messages to the appropriate department/personnel.
- Conducted daily cleaning and performed task assignments.
- Sorted files, designed spreadsheets, sent reports via fax and scanned documents improving operational efficiency.
- Managed office supplies and kept inventory organized.
Education
Bachelor of Arts - psychology
East Carolina University
Greenville, NC12.2021
High school diploma -
North Pitt High School
06.2017
Skills
- Clerical Experience
- Office Administration
- Microsoft Windows
- English
- Patience
- Word
- Office Management
- Excel
- Customer Service
- Typing
- Scheduling
- Filing
- Word Processing
- Call Center Operations
- Data Entry
- Phone etiquette
- Communication skills
- Organizational skills
Timeline
Customer Service Agent
Camping World
01.2022 - 01.2025
Healthcare Customer Service Representative
Conduent
11.2020 - 07.2021
Administrative Assistant
East Carolina University
09.2018 - 10.2020
High school diploma -
North Pitt High School
Bachelor of Arts - psychology
East Carolina University
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