Summary
Overview
Work History
Education
Skills
Organizations Community Affiliations
Timeline
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Erica Gipson

Greensboro

Summary

Dependable employee, successful providing fast, high-quality customer service to guests for over seven years in restaurant settings.

Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Now looking to further my career and obtain a job using my degree in Justice Studies.

Overview

7
7
years of professional experience

Work History

Server

Kickback Jacks
05.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Internship

UNCSA Police and Public Safety
02.2024 - 05.2024
  • Observe officers in day to day activities
  • Assist with office work and collaborate with different member's in administration
  • Check the officer's equipment, make sure it is ready for the day
  • View different buildings within the facility

Server

Olive Garden
12.2022 - 03.2023
  • Interact with guest, while fulfilling customer needs
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Package Handler

Fed Ex
08.2022 - 12.2022
  • Followed verbal and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Package Handler

Amazon
06.2022 - 09.2022
  • Followed verbal and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Cashier/Server

Sake Express
03.2018 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor's Degree - Criminal Justice

Winston Salem State University
01.2024

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Phillip O Berry Academy of Technology
01.2020

Skills

  • Food safety practices
  • Server training
  • Professional appearance
  • Relationship management
  • Exceptional customer service
  • Cash handling
  • Point of sale (POS) system operations
  • High volume dining
  • Conflict de-escalation

Organizations Community Affiliations

New Zion Church, Charlotte, NC, Youth Ministry - Youth/Children's Church Teacher Assistant, Usher Board Leader, Youth Ministry- Lyrical Dance Ministry, Junior Helper in mom's classroom for 1st grade

Timeline

Internship

UNCSA Police and Public Safety
02.2024 - 05.2024

Server

Kickback Jacks
05.2023 - Current

Server

Olive Garden
12.2022 - 03.2023

Package Handler

Fed Ex
08.2022 - 12.2022

Package Handler

Amazon
06.2022 - 09.2022

Cashier/Server

Sake Express
03.2018 - 07.2022

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Phillip O Berry Academy of Technology

Bachelor's Degree - Criminal Justice

Winston Salem State University

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Erica Gipson